Aesthetic Dental Center of Bergen County

1 star because 0 is not an option. I had an appointment scheduled for 5 oclock today, and when I arrived I was told by the front desk lady (Asian) that my appointment was cancelled. I asked who did it because I never did, and she looked at me like I am from another planet, to tell me: good question. When I asked what they were going to do since I was there for my appointment, she said you need to reschedule because we put someone else in your place with a sarcastic voice. Really?? She did not even gave me a reason of why it was cancelled. I would feel much better if she even told me that the doctor had to leave or any other excuse, but no information at all. NOT EVEN AN APOLOGY. I work in healthcare, I been a receptionist, and wouldve never treat a patient like that. I understand that things happens at last minute. It wouldve been nice if I received a call in advance to confirm or let me know that they were going to cancel. This was just UNACCEPTABLE!! Thats how you treat your patients? Especially when you are new to the practice and your whole family gives them business? Lack of good customer service and empathy by the front desk lady. You dont know the sacrifices I made to make it there. I wish the people would be more empathetic, and really care about the people who keeps your business functioning. I just hope this doesnt happen to anyone else.
Feb 22nd, 2024

Very clean and well organized office from receptionist Lia to dental hygienist Lana and dentists. Everybody at the office is nice, knowledgeable and professional.
Jan 14th, 2024

We have been patients with this group 15yrs , my kids 1st dentist and my husband and I who were terrified of dentists from past experiences growing up feel like this office is family , you smile and are happy to be there once you see the beautiful kind ladies behind the desk , the office manager and the dentists each are wonderful but especially Dr Helena whom I see personally . Go you won't be dissatisfied with the care and treatment , all treatment plans are discussed up front , no surprises ever . Thank you all
Nov 24th, 2023

I was always against female dentist working on my teeth but I must confess Natalie treated me with the highest professionalism and respect. All the females staff at this place are all very kind and the place is super, super clean. Come and see for yourself, you wont regret it. Thank You so much Natalie.
Nov 13th, 2023

I really liked the service, friendly staff!! They did everything as quickly and comfortably as possible for us. I highly recommend it, you will definitely be pleased with the result!
Oct 21st, 2023