The Gateway Family YMCA – Rahway Branch

Lawrence Hawkins _{on Google}

Jul 19th, 2023

The old white man at the front desk is very disrespectful and does not know how to talk to people. He talked to us as if we were stupid and didn't understand what he was saying to us. Very poor customer service on his part, the younger black women on the other hand was very nice to us. Rahway please do better.

M A _{on Google}

Jul 19th, 2023

The experience I had there with the swimming program was a nightmare.I sometimes used to hear some ppl say good things about YMCA, thats totally not what I experienced there.I unfortunately regret going there. It was just not what I expected and I was extremely unsatisfied with a LOT, waste of time and money !

Claudia Mucha _{on Google}

Jun 21st, 2022

I honestly dont recommend anyone to go to YMCA. I was going to Rahway facility to use the pool and I found the water a little cold in many occasions. I was waiting to see if this was fixed, but it wasnt. They mention a temperature pool in their website, but they dont keep it at that temperature. I also notified the staff members about this, but I didnt see a change. Thats why I decided to cancel my membership at that moment. So one day i called and I was directed to the YMCA director Leonardo from Elizabeth facility to cancel my membership, and it was not easy to speak with him. He told me that I would need to come to the facility to sign a paper and that I would be charged an extra month. I asked him, how can you charge me an extra month if I am not happy with the service at YMCA??? I dont want to come back. His answer was I am sorry thats the rule. I was hoping he would understand my situation and let me cancel my membership. I felt I was forced to pay an extra month for a service I didnt like. Can you guys believe this?

David Lopez _{on Google}

May 3rd, 2022

A really horrible experience I signed up my daughter for after care this year on half days they did not watch the kids i had to call off work first 2 months of school was unavailable because they didn't have enough families to run the aftercare and it turns out when you sign a child up for aftercare you have to get a gym membership so i have to pay for july even though school is over and you need to go in person to cancel the only gym in NJ that you need to go in person to cancel in person also you have to give them 30days notice to cancel said the receptionist Maritza she wouldn't give me her last name when i asked to speek to someone higher up she said that its only her and a coworker so unprofessional and spammy i would not recommend this place to anyone non profit my butt its a joke