west elm

While I liked the representatives in the store, the overall delivery and customer support services are very poor. My entire order of 10+ items is delayed by 2 months. There is no communication about the change in dates, no customer services to register a complaint and the whole experience is extremely frustrating. My experience with other furniture companies like Rove Concept is far better than with West Elm. I will avoid any purchase from them in future.
Mar 17th, 2024

I have horrendous experience to share with West Elm!!!! Please be aware and dont buy furniture from them I ordered a dining table set during thanksgiving 2023 first time when it came the table top was broken they took no responsibility schedule another delivery in a month after holidays . I had to have all holiday party with out a table they just left the base with me told me the top the coming . Second time it came again its broken same thing broken again I am waiting long time for delivery .customer service or store is of no help at all. Third time it came its scratched , now I am just done with them I want to return the entire set. Its almost $3000set and they want to give me a refund of $240 for this damage . I am done with Westelm I just want them to take back this faulty set and refund my money !!!
Feb 2nd, 2024

Stay away from this company and store. For the amount of money they charge you would expect exceptional service instead you will be just running around wasting time once you place your order. We lost countless hours trying to resolve issues. Wish we paid close attention to negative reviews before deciding to spend $$$
Dec 28th, 2023

West Elm is a scam!! I thought my bad experience is unique. But when I look at the reviews theres certainly a pattern. They schedule a delivery and never show up. Then they say there was an issue right before delivery. They order a replacement and then cancelled the order. Customer service kept me on the phone for 50 minutes and still couldnt issue me a refund 5 months after paying thousands of dollars. I never came across a store like this, so low as to cheat customers for their money. They should be investigated for fraud.
Oct 9th, 2023

Sep 7th, 2023