Kitchen Bath Creations By PHD

Mark Gross _{on Google}

May 6th, 2021

This company installed kitchen in my house.
At the beginning Abe (Kitchen and Bath Creation by PHD owner) was very nice to me and my wife. But I was taken back quite a bit on how Abe started to treat us right in the middle of the project. From been jolly and friendly he become rude and cranky.
Most time he responded that he just having a bad day. I understand people do have bad days but when you are in the service industry you have to be upbeat all the time. I had to deal with numerous rude and demanding customers myself, but no matter how belligerent they were ,how inconvenient and timely their request was, I had to remain happy, polite and be engaged with them.
What I cant understand is if you were having so much of a bad days that you had to be rude and cranky with us, how is it you immediately went to another my friends house afterwards and your attitude immediately changed to your jolly and friendly self. This gives me reason to believe that for some ungodly reason to developed a resentment to us. I am so befuddled that I have to ask why.
If you feel that we are being too picky in bringing every little flaw to your attention. Well you are right. When a person spends their life savings, nearly $37000.00, on a home improvement, they expect nothing less than perfection.
Numerous times in your sales pitch you stressed the fact that you will make your crew redo tasks over and over until it is done right and I held you to it. We put our full trust in you. We gave you our pass codes and allowed you and the crew to come and go at will. We trusted you so much that without hesitation we paid you in full the first week in 2 payments, which is highly frowned upon when listening to the experts on dealing with contractors.
You gave us your word that you would pay us $1000.00 for every customer we got for you whether they contracted you or not. Well to date we got you 3 or 4 customers but only 2 hired you for the job. But we never seen a check for $2000.00.
In the sales pitch Abe bragged that Kitchen and Bath Creation by PHD dont have handymen that do everything. They have a demolition crew. A carpenter, an electrician and floor guys. Well it turned out that Mike and Eugene did everything. Ok, they did have an electrician. Still, I asked him several times if an electrician has a license and Abe refused to give me any proof.
Abe promised to have our bathroom renovated before our anniversary and that never happened.
Abe promised us a full course, white glove dinner in our new kitchen, catered by DAngelos (the local Italian Market), and that never happened.
We never asked for any of these things. Abe brought it to our attention. Also, between us and the customers we got for him, Abe made a lot of money in a 5 month period.
All we want is that he would honor his word as a man and make sure he stands behind your work and the products he installed and are hoping he stay true.
Unfortunately, most of his sale pitch turns out be not true. At this point I just hope that this company can finally finish our kitchen so we can move on with our live and forget about this nightmare. Service: Remodeling