AT&T Store

Aditya Dixit _{on Google}

Jan 3rd, 2024

Awesome thank you for the rep for all their help it made it easy to transfer my number, do my trade in and get setup with my device, I truly appreciate it.

Alexander Berkuta _{on Google}

Sep 20th, 2023

Upgraded to an iPhone 15 and Michael couldnt have been any more helpful. Great customer service from start to finish

Rafael Lopez _{on Google}

Sep 10th, 2023

The guy request me my SSN in physical just to check if I can get a phone. I went to an other store without SSN and I get a new iPhone.

Florence Wang _{on Google}

Dec 3rd, 2023

Update: I reached out to the email in the stores response to my post and they never responded and ignored my follow-ups!

Had a really bad experience, worst Ive had with a mobile provider. I went to this store looking for a prepaid SIM card. The sales associate I worked with told me that they didnt offer the prepaid plan I saw online but that she had an even better deal for me; it was the last day of a special plan that would only cost $10/month for unlimited text/talk and 3GB of data. She said it was technically a business plan but could give it to me at her discretion. It was a great deal so I signed up but I ended up paying over $100 a month! They have been charging me $50/month for the base plan and arbitrarily for other things (e.g. $30 activation fee that was never mentioned; $20 for international calls I never made; automatically charging me $20 for 2GB more data when I was told once I used up the 3GB of high-speed data, I would still be able to use unlimited normal-speed data for free). They did mention AT&T might charge me the full $50/month at first and I would be refunded after three billing cycles, but I have used this service for 5 months now and never received any refunds. I called AT&T but they told me they have never heard of this $10/month plan and that I would need to go to the store in-person (but I am now out of the country due to COVID and cant go in person!) Truly a terrible customer experience.