U-Haul Moving & Storage of Downtown Paterson

Francisco Salcedo _{on Google}

Feb 25th, 2024

Quick efficient and very friendly

eli martinez jr _{on Google}

Feb 15th, 2024

STAY AWAY. SHORT TEMPERED, UNPROFESSIONAL,RUDE ARROGANT HORRIBLE SERVICE. On Saturday February 10th at approximately 11 A.M I went into Uhaul of Paterson expecting to be treated with hospitality, Instead I was greeted with very stern bothersome faces by both the manager and the receptionist. They appeared as though they didn't want to be there. They had the energy as if I was bothering them. I stated I wanted to rent a cargo van and she began the check in. At this time I was informed that they only take "Major Credit cards" so I asked if I can run my "Amex" and see if it will go through being that it's a "Secured card". After the failed attempt the young lady behind the desk got very unprofessional . She said " I TOLD YOU ONLY MAJOR CARDS" while progressively raising the volume and anger of her voice. I apologized and stated my wife and I have been there before and used a very similar card on two separate occasions. She got even more upset insinuating I was telling lies. I calmly told her I would be back with a card. She then proceeded to whisper "DIQUE" to the manager. Which basically means "Yeah Right" in Spanish. I went home and got a card returned and her facial expressions got even more animated. You can cut the tension in the room with a knife. Her attitude and body language got worse. I then stated I needed 10 medium sized boxes. She said "Go Get Them It's Right There" ...So I turned around bagan to pick up some medium boxes that were stacked and attempted to separate them. At that point I was shocked when I heard the shout of the manager and receptionist at the same time "SCREAM LOUDLY" ,WHOAA WHOAA WHOAA!! WHAT ARE YOU DOING!?!! While the manager follows right up with a Snotty "RIGHT THERE" RIGHT THERE" YOU DON'T SEE IT?? BEHIND YOU!! BEHIND YOU!!. at this point I wanted to leave. But I didn't want to make a scene . I didn't need to let them deter me from my goal. Between a "Sea of boxes", that caused confusion , they're Hostile behavior, and the pressure of relocating"IT WAS A STRESSFUL NIGHTMARE. It was so bad I forgot all My Packing supplies, The Dollies, the Hand Truck, Tape, cushions. So much turmoil that morning for no reason, I just wanted to get the heck out of there. I'm not sure if she got mad in the beginning when she started to speak to me in Spanish and I responded in English. My Spanish is not that good for technical terms and legal paperwork talk. I'm sorry but they know nothing about customer service, Empathy or politeness. No smiles, no effort, very rude, arrogant and mind you there's 4 other customers seeing this.I was also a Waiter for years. I know great service. Embarrassing to say the least. I'm a father who works as a professional Machine Adjuster, I'm the Lead Pressman for a Medical Packaging company. Born and raised in the city of Paterson. I'm pretty sure I can handle a few boxes if things would've gotten messy.I felt belittled, embarrassed like a scorn child. If I can give no stars that would be my first option.. HORRIBLE.