Robert Gossweiler - Home Point Financial

customer service is worthless. hanging up phones when they are not in the mood of helping.
Jun 12th, 2023

Run away from this company! They didn't collect the correct property taxes and insurance for an entire year, leaving us with a huge bill as the payments were spread out over the next year. When I updated my checking account information online, it didn't carry through to my auto payments and now I have a returned check fee. The staff on the phone are forced to read through stupid scripts that they apologize for having to read through. Despite updating my checking account on their website, the folks on the phone can't view the updated information. I feel like this company has no idea what it's doing.
Apr 10th, 2023

This is the worst mortgage bank, my monthly payment when up because they took the money I sent to escrow and they put it on my principal for I can make higher payments to them, they are a fraud!!!! I wish we can change banks if we have an option
Dec 21st, 2022

wish I could give 0 stars. Avoid this lender at all costs. I called to better understand why my payments keep fluctuating and spoke with 3 different people and received 3 different answers. These people are clueless
Nov 6th, 2022

Oct 6th, 2022