GUESS Factory

Unorganized and rude staff
Feb 23rd, 2024

I went to the store on Friday, December 8, where the attention was the worst in the world, especially because of a young woman who was wearing a red wine-colored blouse, a young woman who all the time made us feel as if we were going to steal terrible attention, we felt discriminated against and we The worst thing is that she was Latin. I recommend not buying there, places with people like that, they are not pleasant, how horrible, improve the service or change the staff.
Dec 15th, 2023

I come here almost every month due to the fact that the staff is extremely friendly, kind and patient specially the Arturo, he is great at customer service and will continue to shop with him and this store.
Dec 6th, 2023

Beautiful clothes like always!
Sep 17th, 2023

I had the worst shopping experience of my life today! Due to some strange reasons they keep the trial rooms locked. After they opened a trial room for me, I locked the door to try out some of the clothes. After a while, a guy knocked on the door, I answered sorry? And the next minute he unlocked my door with his key while I was undressed. Now I am assuming this might be the store manager as he had the key to the trial room when I entered. Lets assume it was mistake and he didnt hear my response. All the trial rooms have enough space at the bottom making it easier from outside to notice if its occupied or not. Why didnt he check that? Never in my entire life I have had a staff member unlock my door and walk in while I was changing. Also I dont understand why didnt he ask a female staff to check when the trial room was in the female section? After I came out no one apologized to me! Please use some of your budget in installing trial rooms with Occupied/vacant indicators on the doors! And stop locking the trial rooms in the first place so guys dont use it as an excuse to walk upon girls while they are changing. I travel a lot and have shopped at various countries such as Italy, Spain, Germany, India, Canada, UK and never ever I have had such an experience while trying at any stores. I also shop at local brands that are not even as popular as Guess yet never faced such a situation. I would never visit any Guess store in my life ever again!
Sep 10th, 2023