Chamber of Commerce

      Hometown Pool Supply

      ( 55 Reviews )

      Hometown Pool Supply
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Saturday:
      9:00 AM - 4:00 PM
      Sunday:
      9:00 AM - 3:00 PM
      Monday:
      9:00 AM - 6:00 PM
      Tuesday:
      9:00 AM - 6:00 PM
      Wednesday:
      9:00 AM - 6:00 PM
      Thursday:
      9:00 AM - 6:00 PM
      Friday:
      9:00 AM - 6:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      3.4 - (55 reviews)
      24
      8
      5
      2
      16
      Read Our 55 Reviews

      Chamber Rating

      Verified Member
      3.4 - (55 reviews)
      24
      8
      5
      2
      16
      › ‹
      • James Jordan

        Very helpful for all of my pool needs. 5 stars. Highly recommended
        Sep 9th, 2023

      • Steven Gelfond

        Always helpful. Stock is limited on many items.
        Jun 23rd, 2023

      • slicegunz

        Had a broken hose I had for 1 year that I got there, they only had the same hoses that already broke before so when I told the manager she told me about the 15day return policy and stated that I probably didn't take care of it well enough. I explained that all the cheap hoses I bought from Amazon were working fine and only theirs broke so I can't get the same hose from them to break again. I asked for the manager, which she said she was. I then asked for upper management so I could leave them feedback and they never responded. Talked to them through Google chat and they didn't seem to care and only made excuses, blaming the hose manufacturer and not taking any responsibility for what they sell. I asked about my callback and I didn't receive another response from them.
        Jun 23rd, 2023

      • Joe Castronuovo


        Jun 15th, 2023

      • Christine Bien

        To tell a disabled veteran hell no you cant get a discount & tell all vets to go elsewhere is TRULY DISGUSTING! Pay attention to who you hire because you definitely lost my service and a lot of other people! DO BETTER!!!
        Jun 1st, 2023

      Read Our 55 Reviews

      About
      Hometown Pool Supply

      Hometown Pool Supply Co. has been providing pool services, supplies, and maintenance to Middlesex, Monmouth, Ocean, & Mercer County residents in New Jersey since 1991. We are proud of our service, our products, and most of all our reputation in the community – a reputation for putting customers first and giving them our very best. Whether it is a simple pool cleaning or a complete pool restoration, you can trust your entire outdoor experience to HomeTown.

      Contact Info

      Images

      Questions & Answers

      Q What is the phone number for Hometown Pool Supply?

      A The phone number for Hometown Pool Supply is: (732) 607-1700.

      Q Where is Hometown Pool Supply located?

      A Hometown Pool Supply is located at 3358 US-9, Old Bridge, NJ 08857

      Q What is the internet address for Hometown Pool Supply?

      A The website (URL) for Hometown Pool Supply is: https://hometownpools.com/

      Q What days are Hometown Pool Supply open?

      A Hometown Pool Supply is open:
      Saturday: 9:00 AM - 4:00 PM
      Sunday: 9:00 AM - 3:00 PM
      Monday: 9:00 AM - 6:00 PM
      Tuesday: 9:00 AM - 6:00 PM
      Wednesday: 9:00 AM - 6:00 PM
      Thursday: 9:00 AM - 6:00 PM
      Friday: 9:00 AM - 6:00 PM

      Q How is Hometown Pool Supply rated?

      A Hometown Pool Supply has a 3.4 Star Rating from 55 reviewers.

      Hours

      Saturday:
      9:00 AM - 4:00 PM
      Sunday:
      9:00 AM - 3:00 PM
      Monday:
      9:00 AM - 6:00 PM
      Tuesday:
      9:00 AM - 6:00 PM
      Wednesday:
      9:00 AM - 6:00 PM
      Thursday:
      9:00 AM - 6:00 PM
      Friday:
      9:00 AM - 6:00 PM

      Ratings and Reviews
      Hometown Pool Supply

      Overall Rating

      Overall Rating
      ( 55 Reviews )
      24
      8
      5
      2
      16
      Write a Review

      James Jordan on Google

      image Very helpful for all of my pool needs. 5 stars. Highly recommended

      Business Response on Google Sep 5th, 2023
      Thank you so very much for taking the time to let us know of your positive experience with us! We hope we continue to impress!

      Steven Gelfond on Google

      image Always helpful. Stock is limited on many items.

      Business Response on Google Jul 15th, 2023
      Thank you so much for taking the time to post this review! We hope we have an opportunity to earn that last star. We also hope you’ll keep us posted if there’s something you need that you don’t see, and we will do our best to get it for you.

      slicegunz on Google

      image Had a broken hose I had for 1 year that I got there, they only had the same hoses that already broke before so when I told the manager she told me about the 15day return policy and stated that I probably didn't take care of it well enough. I explained that all the cheap hoses I bought from Amazon were working fine and only theirs broke so I can't get the same hose from them to break again. I asked for the manager, which she said she was. I then asked for upper management so I could leave them feedback and they never responded. Talked to them through Google chat and they didn't seem to care and only made excuses, blaming the hose manufacturer and not taking any responsibility for what they sell. I asked about my callback and I didn't receive another response from them.

      Business Response on Google Jun 26th, 2023
      Sir - your visit to our store was well remembered as you were, kindly, less than polite. We carry the best hoses available in the market at different price points. We do not manufacture them ourselves, and have no control over the manufacturing process. Even within the distribution chain, the distributors do not warranty them. Your warranty is essentially with the manufacturer, and you have the right to attempt to contact them directly, though that is usually impossible, even for us. Hence, we have a very limited window for returns, particularly given the seasonality of our products and the storage of plastic through the winter, often outdoors. I am very sorry you had this experience with one of our hoses. We are just not able to accept returns after 15 days. It becomes less and less likely that it was actually a defect in the materials or manufacturing process that caused a break after 15 days. We are not suggesting you did anything wrong using the hose, it is simply the nature of the material.Sometimes it lasts longer than others. We wish you a safe and happy swimming season.

      Joe Castronuovo on Google

      image

      Business Response on Google Jun 10th, 2023
      Thank you so much for your review! We appreciate your time and we are always happy to know we have met your expectations!

      Christine Bien on Google

      image To tell a disabled veteran hell no you cant get a discount & tell all vets to go elsewhere is TRULY DISGUSTING! Pay attention to who you hire because you definitely lost my service and a lot of other people! DO BETTER!!!

      Business Response on Google Jun 5th, 2023
      We are disappointed that this message is being circulated. Hometown Pools has been supportive of Veterans causes for many years, including the annual Foster 100 for Veterans. We have hired veterans, and we have family that spent 22 years in the Air Force through eight conflicts. On the day this message was circulated, our staff in the store has no knowledge of anyone coming into the store, requesting a discount, or making a fuss for not getting a discount. No disabled veteran has contacted us directly to suggest this was an issue, nor were we allowed to remedy it. We are supportive of the United States and all veterans who have sacrificed on behalf of their country, and to suggest otherwise is sheer nonsense. We do hope we continue to offer good service and continue to interact with the community we serve, including not just Veterans’ causes, but local sports teams and other charities. We hope you have a safe and fun swimming season, and hope you are able to see past a one-sided story that has nothing to do with our admiration for our Veterans.
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      Overall Rating

      Overall Rating
      ( 55 Reviews )
      24
      8
      5
      2
      16

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