Optimum

Disorganized, bait and switch scammers, liars and thieves. Zero stars. THE worst company I've ever dealt with.
Jan 31st, 2024

Fast and friendly service. Quickly accomplished my equipment return.
Dec 24th, 2023

No prompt for cable box dead. All I need is how to replace. Very poor setup. Cant get to rep for 10 second question.
Dec 4th, 2023

You are a great company, Im glad to work for you but you have to make changes with this contracting company that force the technician to do type of jobs that is not safety, and they are not paying what the technicians deserve because us are the face of the company and make the customer satisfaction but this type of rates that the contracting company are paying install $65 SRO $70 troubleshooting $30 SRO 58 $25 CHange of service $65 and change of service adding $14 you think , thats what the tech deserve? We have to work no matter in what situations or weather, and thats why must of the techs dont want to do certains jobs because of the pricing rates that this contracting companies has , but you are the only one that can make this changes for us , you deserve 5 stars but when everything changes and you will see the benefits and improvements from the techs , you as a main company need to make a survey just for the tech saying are you disagreeing with the compracting rate and im pretty sure that everyone will be , thank you for being kind godbless this company
Jan 19th, 2024

I had a really tough time trying to cancel my TV service with this company. It took me over 45 minutes on the phone last night, just trying to cancel the TV while keeping my internet. I spoke to Nicolas, who initially assured me it'd be no problem. However, after getting some basic info, he put me on hold and then refused to cancel the TV service. Instead, he kept pushing another deal I had zero interest in. Despite repeatedly asking for a supervisor, I was met with stall tactics. He even tried to offer savings on my cell bill, after explaining multiple times i work for one of the three wireless providers and already pay next to nothing through my workplace. It was incredibly frustrating as he continued to push promotions that didn't align with what I needed. If this is the hassle for canceling their house service, I shudder to think about their wireless service plans. After enduring over 20 minutes on hold, I reached out via Twitter (X) and spoke to Don. He was apologetic but could only confirm the TV service was canceled after I'd already ended the voice call. Despite being a customer for over 20 years, I'm eagerly awaiting T-Mobile's arrival in a few weeks so I can switch. I strongly advise against using this company if there's an alternative. Verizon or T-Mobile wireless would be better options if available to you. STAY AWAY AND GO TO EITHER ANOTHER CABLE PROVIDER OR TRY VERIZON OR T-MOBILE SERVICE. THIS COMPANY TREATS CUSTOMERS LIKE A JOKE
Dec 7th, 2023