William S. Rich & Son

Trash place and they lie I went there only because I moved out near where they are located so I walk in and I told the lady I wanted to get a loan she told me that they are not doing loans because they don't have enough money but she would buy it smfh then when I gave her my grill witch is 10k gold she said it is not real this lady is crazy I paid 1600 for my grill I've pawned my grill a couple of times will never go there again and will never recommend that place to anyone
Feb 28th, 2024

Michele is friendly, and very professional. She knows the business. And is very helpful. .
Jul 19th, 2023

I had a wonderful experience with Rich's Pawn store in North Plainfield NJ. I move out of state and had jewelry loan with them for past months. Due to COVID pandemic , I need sometime to pay back my loan amount to them. In all this situation Michelle help me out by extending my due date so that I can pay back my loan. Michelle make sure my stuff is packed securely since it has to be shipped out of state. She followed up by phone called and text messages. Michelle shows pure professionalism in dealing with her customers.
Jul 1st, 2020

We loved , from Ruth & Willie Sr.
Nov 12th, 2019

Although I was told by the employee that they only were able to give loans on gold and platinum jewelry ONLY (including Tiffany's,  James Avery, Brighton, or any other sterling silver jewelry makers. That was kind of a bummer, but  completely my error considering I could have easily called the store before I decided to pay them a visit, so I wasn't mad, but disappointed. She seen the disappointment in my facial expression, and after she was very empathetic and very kind to me, which I commend since most customer service is less than average most places, and most employees in my experiences while I'm out doing errands or shopping, etc., in my humble opinion don't give a very believable empathetic response or really show any concern when they are unable to help customers, and to me it's quite obvious when they are just kind of checking off their boxes on the key points of there "irate / unhappy customer"  script in their head, some show no emotion what so ever, and a small percentage actually seem quite pleased to let you know they can't help you and really  couldn't be happier telling you,"Nope, I can't help because, blah, blah, blah." I think it's disgusting and really nice don't know why it's accepted at many businesses but I assume management has no idea.      Luckily for me this was not the case with this lady, unfortunately her name has slipped my memory,Sorry but this visit to this business wasn't recent, but about 3 months ago, before I was able to find my position where I work, and therefore was a bit light in my wallet. I just remembered her kindness and time she spent with me giving good directions , since my phone had ran out of Juice and I didn't have any idea how to get back to the area that I had came from! She was just so concerned about me and my situation, and I could see she had a genuine concern for humanity and I think that she really values people and of course, respects her position at Rick's very much to go the extra mile forthe customers.  The only thing I remember is that like myself she had medium length hair and was a petite woman about 5' or less I believe.
Apr 17th, 2022