Capital One ATM

This review is for the establishment as a whole and not directed towards a particular branch. I suggest anyone who has an account with capital one to close their account and look elsewhere. I have held my account for over 7 years, but when a problem occurred their customer service is no where to be seen. I spent countless hours on the phone with the bank, but got nowhere. My account has been frozen for over 4 months now and unable to get any legitimate reason to why. My funds were not secure with this bank as they immediately helped a scammer reverse a Zelle payment, even though I provided them ample evidence that Im being scammed. Will be taking the bank to court very soon to unfreeze my account and move my funds somewhere else.
Sep 1st, 2022

Jul 20th, 2022

More concerned about putting a mask on my face then about depositing my money, when its 90+ degree outside also! Pandemic is over and these people(corporate) want to smother my face with a Chinese made, non medical mask. Be my bank, not my doctor. Been banking with them for a couple years and no one ever wondered about my health. Now its mask up whenever news break on a "new"virus case. Be my bank. No my doctor!
Jul 5th, 2022

(Translated by Google) Google should give people the opportunity to make their complaints with photos and much more evidence, that everyone has so that the whole world and the government finds out about the abuses that this piece of crap from capital one bank offers and then They are not responsible for solving the problems that they themselves cause people to get into, gentlemen, do not put money into this one bank capital bank, nor trust the services they provide, nor trust Zelle. Better to keep your money in a safe at home, we are like the slaves of these companies... who live by stealing money from poor people who earn it with so much sacrifice... (Original) Google debera darle la oportunidad a las personas de hacer sus denuncias con fotos y muchas evidencias ms, que todos personas tengan para que todo el mundo y el gobierno se entere de los abusos que est porquera de banco de capital one bank le ofrecen y despus no se hacen responsables en resolverle los problemas que ellos mismos hacen que las personas se meten, seores no metan dinero a este banco de capital one bank , ni confen en los servicios que le brindan , ni confen el Zelle . Mejor guardar su dinero en una caja fuerte en su casa , somos como los esclavos de estas empresas..que viven robndole el dinero a las personas pobre que con tanto sacrificio se lo gana uno
Nov 11th, 2022

I've had trouble with this company since day 1. Opened my account about a month ago (actually closer to 6 weeks it took 2 weeks to get my debit card in the mail, which seems excessive). I'm told I had to wait 90 days in order to link my account to external accounts (paypal etc), which means I couldn't access my company's pay day advance service when I had an emergency a couple of weeks ago. Every time I try to access my account online (either via the website or the app) I have to have a code sent to my phone to confirm my identity. It's a pain and there's no way to disable it (I even called customer service to ask). And there's limit to how many times you can have the code sent, and once you hit it you're locked out of your account (I hit the limit regularly because the app constantly boots me off and I have to re log in). And in spite of this extra security, my account was still hacked. Keep in mind its barely been a month since I opened my account. So now I have to wait on a new debit card (which if the first time was any indication it will be several weeks), I'm locked out of my online account, I cant link my account with PayPal or anything to access my money (remember, 90 days). And now to top it all off, the only branch within walking distance to my house is temporarily closed so I cannot access my money at all. As I said, nothing but problems since day 1 and I'm seriously considering taking my business elsewhere
Feb 3rd, 2022