Hyatt House Morristown

Jennifer Thornton _{on Google}

Apr 8th, 2024

Weve stayed at this hotel several times over the years when we come to town to visit family. The hotel has taken a severe decline though. We stayed this week for five nights. The hotel simply seems run down and not cared for anymore. The only good experience was the check in experience on our first night.
-Our room was dirty. There was either juice or wine sprayed/stained on the art work in our room. The curtains had white stains on them. The pack and play we were given was also dirty.
-the carpet in the room was coming up from the floor. The carpets in the hallways had huge stains on them. And in one area the floor looked like it was coming apart. The staircases were dirty as well. There was always full trash bags in the hallways and they smelled pretty bad.
-we had many large ants (maybe wood ants?) in our room. We complained and was assured someone would treat the room. But when we returned later that day, we saw more ants.
- our room was somewhat serviced each day. The blanket on the bed was pulled up and pillowed arranged, but the sheets were not pulled up. So the bed wasnt truly made. And my son used the pull out bed each night and that bed was never made.
We will not be staying here again. Especially not for the price because it is not inexpensive. I expect more from a Hyatt House

Maximum Vibration Music Dj Maximum5868 _{on Google}

Feb 10th, 2024

Great location #djmaximum5868

Paul Leonardo (Paulie2260) _{on Google}

Feb 2nd, 2024

Just an average hotel, nothing impressive....

Heliz Heliz _{on Google}

Jan 3rd, 2024

The Hotel is clean, comfortable and located 8 minutes from Morristown.
The success of a place is found in the costumer service. Being greeted with kindness, empathy and a smile makes you feel comfortable and with a high probability of returning, a very important detail that this hotel lacks.
We decided to choose this hotel because of how convenient it looked on the internet, it confortable and clouse to Morristown that the photos showed, which the children loved, so we booked to spend New Year's Eve in the town of Morristown.
On December 31, 2023, we arrived at the reception and were greeted by a lady who looked very, very upset and with a bad attitude, at first glance a problem totally isolated to us, she asked us for our identification, we gave it to her and she requested the card with which the reservation is made, we told her that it is a virtual card, with a strong voice tone she told us that due to hotel policies he must present a physical card, something that surprises us with the advanced technology, in the same way we understand the policies of each one, we tell her that we don't have it, how can we do it, that we have another one but it's not the one we made the reservation with, the lady looks even more upset, turns around, breathes and with a very strong tone and in a scolding manner tells us I'm going to let it pass this time but next time you must have your physical card. for which we thank her, even without understanding what the favor was. We received our keys but with a bad taste at first impression.
The next day we go to the reception to check out and a girl assists us and we ask if they could light the bonfire for a moment just for the children to enjoy, since they had given us time to enjoy the facilities, and the girl He says let me check, when suddenly the Check-in lady name Meredith appears again with her very annoyed face and tells us with her imposing attitude about the hotel policies. , you can't use that when paying, for the deposit and I don't know how many things. In any hotel they will allow you to tour their facilities at the time of check out so that you have a good impression and want to return.
So we left without visiting the facilities and without seeing the long-awaited children's bonfire, the main reason why we chose that hotel.
When we left we asked the lady's name and we told her that her attitude was very bad from the first moment, to which she apologized and that we should please come back and she was going to light the bonfire for us, that it was already too late and she didn't do it. we did. We didn't feel comfortable at all and decided to leave.
Mrs. Meredith, a smile, empathy and kindness are 3 things so simple and so beautiful, that only with that makes even the ugliest place beautiful.