Mercedes-Benz of Morristown Service, Parts and Body Shop Facility, Certified Aluminum Repair

Igor Mike _{on Google}

Apr 6th, 2024

This isn't what I expected from mercedes benz, I came on Saturday it felt like ghost town or 3rd party dealership, for Simply an oil changed they charged me 150$ their excuse was oil got more expensive and to finish it with that car came out dirty without car wash. A big well known brand as mercedes benz have their wash broken thats incredible very disappointing I been coming here since 2017 never seen a bad service as today. Not returning.

Raymond Nelson _{on Google}

Mar 18th, 2024

I brought my car in for a subframe issue and the service advisor Julio was all over it. They took care of the issue very fast and really did a great job. Julio was one of the best I have dealt with. They even brought the car to my daughter as I had to do this before I left for a trip. Very impressed with the level of service.

Hashem Elhileh _{on Google}

Mar 9th, 2024

Terrible customer service and service department rules. Even though I have purchased vehicles from them in the past and Im a paying customer they refused to give a loaner vehicle because I didnt buy that specific one from them. Going forward I will no longer purchase nor service my vehicles with you. You are not performing any free service, I pay for my vehicle to be fixed why would I service it with you and give you business if you treat your customers this way?

Tiffany LeClair _{on Google}

Mar 9th, 2024

Update: The business has continued to lie to us. Nelson the assistant manager offered us a refund for the repairs made but then went back on his word. When such a fatally serious mistake is made, how can you trust the integrity of any work that was done at the time a service? What other safety protocols were missed? This is mechanic negligence and we should be refunded as promised.
Also spoke with the auto group owner, Bill Strauss who was condescending, bad tempered, impossible for have a constructive conversation with, and could care less about how we were treated. He compared the failure to properly reinstall the seatbelt to when a mechanic spills oil- unfortunate but not a big mistake and certainly not a safety concern. His words, not mine. Again I would avoid any dealer owned by Bill Strauss- he does not care about the safety of his customers and is very challenging to work with.
Original review: We had a horrific experience with this service center and feel we need to warn others since they gave us our vehicle in a fatally unsafe condition after performing service.
We had work done to our Mercedes SUV and upon pick up when installing the car seat for our child, we noticed the service center had failed to properly secure the seat belt. The bolts were left on the floor of the vehicle. The vehicle was unsafe to drive- our child could have been killed in an accident if we had not noticed their mistake. What safety checks are being conducted if this goes unnoticed?
We came back a day later to pick up the car once the seat belt had been fixed but there were still more issues. They also did not install the fuse cover (it was left on the floor), carpet (it was left untucked) and the start switch was left randomly on the seat uninstalled. We were told the car would be looked over but it was not. After the first mistake with the seatbelt how could you not care enough to double check the car for other mistakes? Who cares about snacks and a pool table when their mechanics cant even give me my vehicle in a safe condition.
I requested the manager call me to discuss this but he did not. He called me two days later only to ask for the loaner back, and never mentioned the issue until I brought it up.

Amed Mayorga _{on Google}

Feb 9th, 2024

For a business with the Mercedes name they have terrible customer service. They almost never pick up the phone. 0 updates on the repair on my wife's car. Almost a month waiting and no response from them.