The Davey Tree Expert Company

I originally contracted DAVEY to do some work on my property in the summer of 2023. The arborist (Jamie) who came out to look at my property was terrific. I showed him the trees I wanted trimmed and a tree I wanted removed. He also took the time to walk around my property look at my other trees/bushes/etc. and gave his thoughts and suggestions on how to keep them healthy over the long haul. After getting estimates from other companies DAVEY's pricing was fair, but what won my business over was the conversation I had with the original arborist. From here the problems started. Although there were some initial minor delays a crew did come out to the trimming I requested, I have no issues there. However, I started receiving excuse after excuse into how they couldn't come do the tree removal. Although the excuses were valid (issues with company personnel and broken machinery) it was still frustrating to have to wait all the way to October for a crew to show up at my property. With all of the delays I was assured I would receive a "free fertilization" to make it up to me. Once the crew came to my house, the tree climbers stated that the tree to be removed was too dangerous to climb and they couldn't do the removal. I take no issue with prioritizing the safety of the tree climbers and would never ask them to do a job that was not safe to do, none the less this was still a frustrating experience after waiting so long for them to actually show up. The manager of DAVEY came to my property a few hours later and said he agreed with his climbers assessment and apologized profusely for all the delays and then having to cancel the job entirely. He asked if there was anything to do to make it up to us, I mentioned the previously promised "free fertilization" and also mentioned a potential fungus issue on an unrelated tree. He said he would schedule the "free fertilization" for me and also get the fungus tested free of charge. This was in October 2023, its now February 2024 and its been dead silence, not a single follow up. I won't fault the company for the delays or having to cancel the job for safety reasons, but I will fault them for making empty promises, hence the 1 star review. EDIT: After writing the above review the manager of DAVEY reached out to me and apologized again for everything. They then sent a tech out to provide me the free services they previously promised. Updating my review to 3 stars.
Mar 1st, 2024

Feb 20th, 2024

Excellent tree service. I felt it important to use an Arborist when using a tree service. Their knowledge is quite extensive. Joe O'Shea couldn't have been more helpful when explaining the work that was required. The guys doing the work (3) are/were very professional and took the time to answer questions. Neat and very mindful of our property, as well as our surrounding neighbors. Also pretty cool how they get up into the trees. Highly recommend Davey Tree . To save the best for last, their support and office staff couldn't have been nicer and very helpful as well!
Jan 24th, 2024

Really sick of landscaping companies making noise every second of the day
Jan 18th, 2024

This company was hired by PSE&G to trim the branches of my tree in my front yard that posed a potential threat to the utility lines. Ive recently paid to trim the three trees in my yard. PSE&G deemed the one in the front was not trimmed enough. I was woken up with loud banging on my door this morning. Apparently, signs were placed advising not to park on my side of the street. Unfortunately, they were placed after I came in from work on Wednesday morning (I work overnight 12 hour shifts. I had worked 16 hours the previous night). Furthermore the signs were placed up the street and not in my direct line of vision. The guy at my door was VERY perturbed asking if I didnt see the signage. When I told him no he angrily said move your car before I have it towed. I just found it pretty unprofessional. Obviously I wouldnt have left my car to impede their progress, secondly the way I was spoken to was unacceptable. I appreciate that they have a job to do, but also have the responsibility to be courteous. Its not what he said, but how he said it. Again, the sign was placed AFTER I was inside yesterday and NOT in a place that I would have seen it anyway.
Dec 7th, 2023