Rita's Italian Ice

I would strongly advise others to avoid the trouble associated with this location and instead use the Ritas located at the Moorestown Mall. I have run into numerous issues on multiple occasions over the past few weeks at this location due to lack of training and poor customer service. Today, I was overcharged by for multiple items I purchased by staff members DJ and Gabby. I ordered two small misto shakes, a large misto shake, and a small water ice but was incorrectly overcharged $1.40 extra on the two small beverages and nearly 0.75 cents higher on the large beverage, the staff ringing all the beverages up as concretes which were priced significantly higher. On top of that, I was asked at least 5 times by staff to repeat my order which was quite frankly ridiculous seeing there was a notepad sitting in the window. Upon looking at my receipt and seeing that I was overcharged, I informed the Gabby of such. She apologized and stated that the boy she was working alongside, DJ, told her to ring up my items simply as concretes then proceeded to ask me again what I ordered. I empathize with the staff, as they do appear to be sweet individuals but the repeated issues that occur are unacceptable and disappointing, I will not be returning again.
Mar 31st, 2024

Mar 22nd, 2024

Aug 31st, 2023

Always aw
Aug 30th, 2023

OMG!!! I had the BEST Ritas Italian Ice service EVER because of Taegean aka Lady T !! NOPE I may NOT have spelled her name correctly because I didnt want to hold up her line BUT, do want to RECOGNIZE this young lady for Lady Ts AMAZING Customer Service and, friendly service with a BIG smile!! !! KUDOS young lady and Ritas for earning mg 5-Star Googles Map Review tonight !!! AWESOME JOB Lady T!!! NOPE!!! I am not a Ritas fan because they ALWAYS have long lines but I WOULD wait in any Ritas line for Lady Ts AMAZING Customer Service !! KUDOS Lady T and Ritas on a job well done!!
Aug 4th, 2023