Enterprise Rent-A-Car

Best Emterprise location ever. These guys are so communicative and helpful. I really appreciate them and everything they did to help me after my accident
Dec 10th, 2023

Jun 7th, 2023

Go somewhere else. When I rented a car from this location my biggest concern was getting a car that was 100% covered by my insurance for an accident I was in, thats all I requested. I asked the associate 3 separate times to confirm if the car I was receiving was 100% covered by my insurance, each time I was assured it was. Upon return I got a $255 charge on my cc! When I called the store I got a theres nothing we can do to help, you werent fully covered. The car they gave me was priced higher than what my insurance was going to cover. They had my insurance information so either the associate genuinely was completely unaware and not trained properly or just didnt care to actually check for me. Ive had called customer service 3 different times over the past few weeks about this and told someone would reach out, no one has. Be weary when renting a car from this location in Medford, they are not professional and the charm at the counter is just superficial. UPDATE: Sent email to the address requested below. Still no response. Stay away. Horrible customer service
May 12th, 2023

Our vehicle had broke down right as we had to get on the road to get back to PA for work around 5 am 5/1. . After calling three other enterprise locations and advised no vehicles avail to rent at that time, we drove over to Metford office around 9 am. Matt G immediately assured us he had vehicles and could get me into a rental immediately. He had us in and out in less than 15 mins. The Chevy Equinox was a smooth ride and got me home in time to log into work for a few hours. If not for this location and their inventory, we were going to be stuck in Nj earliest that evening or next day.
May 4th, 2023

If you want exceptional customer service the Medford location is your place to go. And the branch manager Matt really makes this location stand out above the rest. When I showed up for my vehicle an issue with a third party site caused the car we requested to not be there. Obviously distraught (because we really needed a car) Matt immediately provided us with a solution that was better in every way possible. Additionally it saved us a couple hundred dollars in gas with all the driving we had to do, and we were on a really tight budget. I highly suggest this location and will most definitely be back. Thanks again Matt for your excellent customer service.
Apr 12th, 2023