GEM Corp

Scam. Promised a camera and security system and never delivered, leaving my business with a huge bill.
Jan 5th, 2024

Nov 3rd, 2021

Update 2: The company was sold, and somehow, service actually got worse. They don't respond to emails, they don't answer phones, they don't return voicemail messages. We have at least one day down every few weeks because they refuse to send the toner on time. Avoid at all costs. They are completely incompetent. Update: the folks at Gem reached out to me today to see what they could do to make things right. I am willing to give them that opportunity because of the conversation I had with DJ. If everything goes as discussed, I will provide a full, positive review. I look forward to that.
Oct 16th, 2021

Sep 10th, 2021

Please avoid this company at all costs. The only upside to our negative experience is the opportunity to keep others from making the same mistake we did and believing their empty promises. We have two copier leases through GEM. Our copiers are out of toner (which is supposed to be sent automatically, when we reach 20%) at least a few days each month. When we call, they make excuses, tell us we aren't out of toner, or just don't answer the phone. When we email, we may get a response, but with an excuse (e.g. they didn't have any internet for days and didn't ship our toner). Our copier has been out of toner for the past week and we have been unable to get them to ship us a new toner. My next call is to our legal counsel, as 3 years of this nonsense is enough.
May 28th, 2021