Miller Ford Service

Grateful to Alias for helping me out this morning, always a good experience.
Jan 7th, 2024

Always a great experience there. The staff is fantastic
Jun 8th, 2023

May 19th, 2023

Saturday morning first come first serve is a JOKE. I was shocked with their poor procedure. It's really who ever checks in at the desk first at 8am gets served. When the door opened at 8 it was like a stampede. Everyone ran to the door to be in line first to get their vehicle serviced. I called ahead on Friday. No one mentioned this procedure. So getting up at 6am, being in line at 7:15am means nothing. Several vehicles where behind me in line but since they ran to the door at 8am they got serviced first. I am so angered by your process. I will not be using Miller Ford again. You might want to rethink your procedure. Right now your procedure STINKS!!!!!!! I will say the young man checking all the vehicles in for service was very pleasant. Nothing else was good about this experience today. I'm not happy with giving them over 700 dollars for work done when your Saturday procedure STINKS!! Plus I had to wait hours to get my vehicle serviced. Ugh!!!! Once again the public has manipulated the procedure and Miller Ford allows it. Services: Auto engine tuning, Tire rotations, Auto maintenance
Jul 29th, 2023

My grandmother, who is in her late 70s brought her Ford expedition in for service. Upon inspection they stated it had various engine issues, misfires, failed catalytic converters and a slipping transmission - to which they recommended about $10,000 in repairs (including a brand new transmission). They pressured her that the repairs were more than what the vehicle was worth and to consider trading it in on a new one. Upon working their deal on the new expedition, they were absolutely gouging with the price on the NEW vehicle but also only offered $2500 trade in for her 2015 Expedition (based on the issues they said it had). I am in the automotive industry myself (own a dealership in California). Something seemed fishy to me, I told my grandmother that auction/black book value on her vehicle was about $10,000 - not $2500. With this in mind, I instructed her to take it to another shop for a second opinion. Took the vehicle to Mark Allen Automotive repair and to our surprise - what they found was MUCH different. The expedition just needed a full tune up (spark plugs and coil Packs). It did not have any transmission issues at all. $1469.00 later my grandmother has her vehicle back in perfect working condition. The lesson here always get a second opinion. Shame on Miller ford for attempting to take advantage of the elderly and unaware.
Jun 30th, 2023