GoingDecor

I would not have spent $49 plus $7.99 shipping for this so called wallpaper if I knew that it was really contact paper.
Sep 22nd, 2023

Very unsupportive customer service! I purchased Zen lights online for a new build. After several months passed it was time to install. At the time of installation the electricians notified me that the set up of the boxes would not work with the light box and studs where they were. I asked to return despite the lights never being used and one still unopened and the company had no desire to even hear out my situation and stuck by the firm return timing window. It's really unfortunate as I absolutely loved the lights, wished they would have work, but would have had zero knowledge ahead of time that the unique box on these lights would not work with boxes mounted to studs. Now I'm out a significant amount because of a technical issue that a common non electrician would have never known to look for or ask ahead of time. I simply do not understand why they will not accept a return for items that can be easily resold. Sure I could list on Ebay but I would lose money and that just doesn't seem right to me. I just wish customer service were more service oriented and less of a by the book numbers game with profits before happy customers.
Dec 25th, 2022

Careful! Received the same wallpaper from 2 different runs that were completely different in color. Not even close...Customer service was unapologetic and unaccommodating, basically told me to start over with the new product from the new run and cited a very broad disclaimer on their website. If the product will be so drastically different, they should tell you which run you are getting. Buyer beware when buying wallpaper from them!
Nov 16th, 2022

If I could give -200 stars I would. The customer service at this company was the worst I have ever experienced. They shipped a fan 2 months after they originally said it was in stock and then refused to return after we no longer needed. It wasn't even that they didn't return it. The woman on the customer service line was extremely rude and refused to transfer us to a manager. Do yourself a favor and SHOP ELSEWHERE!!
Aug 27th, 2022

I cannot get a return number to return wallpaper that I ordered. Not happy with the service or lack thereof!!
Jul 19th, 2022