Vilros.com

As much as I love raspberry pi 4 I regret dealing with Vilros. While looking for raspberry pi4 (8gb) online it was out of stock except Vilros, I think because of you bad support no one buys your products. I hope Vileos will be removed from raspberry.org soon. Received a bad board and it been 3 days no one contacted me (Except for COVID-19 message asking me to wait and wait), Your agents (Both online chat and phone support) stated " I'm outsourced and I just can send follow up emails" why are they hired ? customers can send follow up emails!!!! Can you just send me a return label, what ever it is I don't want to deal with Vilros again. Order number : 29832
Jul 5th, 2020

Bought two Raspberry Pi 4 starter kits and they came more quickly than their estimate. One of the RPi's or the enclosed HDMI cable had a manufacturing defect resulting in a bent cable connector and did not work so Vilros sent me another cable within 24 hours and I received it within 4 days. Note that they say to contact support through phone or email. I should have been suspicious when the phone number on the enclosed card was missing the last digit and I had to look it up on the invoice. I was customer number 2 for 70 minutes before I hung up but I took the opportunity the last couple of minutes to send them an email which they did what I asked by the next day as I wrote above. Competitive price, excellent shipping, pretty good email service, phone service a tease that didn't actually work.
Aug 10th, 2019