Tim golden hands

Extremely Poor Customer Service. I met with them to have project work done and paid a deposit after they came onsite to review the specs and take pictures. We scheduled a start date and the last step was to obtain a COI for the building. After I sent the sample COI for completion, I randomly receive an alert from my bank that my deposit was refunded. I found that strange since I had not received any communication from them since I sent the COI. After several emails sent that did not receive a response, I receive a TEXT MESSAGE that they cannot proceed with my project because the COI is not suitable for the building and they have canceled my project that was slated to start in just a few days. It was completely unprofessional and in poor taste to not have the decency to pick up the phone and have a conversation with me about this. If you value professionalism and quality customer service, I would avoid this company and look elsewhere.
Nov 11th, 2023

Tim Golden Hands did a great job in getting a broken air conditioner out of our window, even helping me carry the bulky unit to the garage for storage, although that wasn't part of the original job. Very responsive and a reasonable rate.
Jul 28th, 2023

Really this companys one hassle
Jul 24th, 2023

I invited them to help me. There is a very bad opinion. Polite but too lazy. Service: Home maintenance & repairs
Jun 23rd, 2023

THIS IS A REAL REVIEW! This business is Horrendous! They left the job unfinished after changing their pricing with me after the job had begun. Their communication is all over the place. They had one woman answering their calls, she communicates with the owner and half the time the left hand doesnt know what the right hand says. They have a non-refundable deposit of 100$ just for an estimate too!!! Never heard of such a thing, but like an idiot, I paid that for the estimate. They claimed that the deposit will go toward the cost of the job, but in reality it didnt! They quoted me a price for my apartment, then told after I called to schedule the work that price was not valid and had to reestimate for the same work. They came to the apartment, re-estimated the same cost and then started the job. After only finishing half the bedroom, they tell me they have to charge an extra 100$ for the baseboards they painted! This was clearly discussed prior, they were the ones that suggested I buy white paint in case of spillage & instead painted the baseboards and then wanted to charge me!! The painter also left the job half done, scratched my hardwood floor which I am just noticing this morning after looking at the room!! Additionally the painter had an attitude at the end saying he had stayed passed his time and this was all after I fed him meals and even gave him snacks when he asked if I had cookies. It wasnt my obligation to feed them, but I did out of kindness and he didnt even say thank you! At the end of it all, the owner Tim left me a nasty voicemail after I asked for my deposit back considering the mess they leftand my having to call Venmo as I was even nice enough to pay them in cash!! Mortified!!! Service: Painting
Sep 12th, 2023