Santander Bank Branch

This bank is horrible. The service, telephone or online, is disastrous.
Mar 4th, 2024

Extremely understaffed. This branch is an embarrassment.
May 8th, 2023

Good for checking account.. For business account, look elsewhere.. Bank representative doesn't know important information on what their bank provides.. Sometimes their information contradict with each other.. one guy said I can't sign a document but the manager said yes we can.. I had to correct them on what they offer on their website and the manager mentioned that she will have to do more research on it..
Dec 22nd, 2022

I have been a customer here at this branch since 2009. I have always enjoyed a good relationship and excellent customer service. I no longer live in the neighborhood and do most of my banking with them online now. Two instances stand out for me with Santander. The bank: they caught and blocked a fraudulent transaction before processing. They called me to ask about it. It was an uncharacteristic withdrawal request of $800.00!!! Thank you!!! This actually happened again for a lesser amount 5 yrs later. Same result!! This branch: I had just moved to Weehawken and my new landlord went on vacation and asked me to leave my rent with his relative. He tried to bang me for $50.00 saying I paid the rent late after 5 days. I went to the branch and the young lady their, who actually opened my account years before, went into the computer and produced documents to prove I paid the rent on time. She was courteous, patient and very put out on my behalf that the landlord or rather his relative, was being dishonest with me. I was always treated with respect, both at the branch and with online customer service. What more could I ask for? Very happy with this branch and with the bank as a whole.
Aug 10th, 2022

Aug 14th, 2021