United Site Services

Rude sales person
Mar 22nd, 2023

Avoid
Mar 1st, 2023

During the fall of 2021, our roofing company made the mistake of hiring United Site Services to provide an on-site portable potty at the end of our driveway during their project. During the initial delivery, the driver proceeded to drive 40+ feet into our backyard creating two deep trenches at least 150 long. Our roofers proceeded to chew him out for such disregard and told him not to do it again. During the first cleaning of the potty, the same or different driver proceeded to drive 15-20 feet into our backyard making two deep trenches 80+ feet long. Our roofers chewed him out for repeating the same disregard - at this time, they made an initial call to United Site Services and were assured that they would speak to the driver and that this would never happen again. On the 3rd and 4th cleanings of the potty, the driver backed into our back yard to such a degree that, on the 4th occasion, his truck got stuck while he spun his wheels and our roofers had to pull him out. On this occasion, I finally called and got ahold of the Jackson, NJ site manager, Chris Nappi, who initially responded with wonderful good faith, assuring me that, "even if he had to pay for the repair himself, he would make sure that everything back to normal and that we were happy." Since it was November, I told him that we would not be repairing the horrifically marred portion of our yard until the spring but would circle back once we had and provide a record of the expenses related to the repair. Last month (June) we finally got an invoice from our landscaping company for the labor, seed, sod, etc that was used to repair our backyard in mid-April. I contacted Chris Nappi again, informed him that the repairs had been completed, and sent him a copy of the invoice. He suggested that he would be back to me by the end of the day with confirmation for reimbursement to be made - no call came. I contacted him the following afternoon, and he suggested that he would be back to me no later than the following day with confirmation of reimbursement to be made - no call came. I attempted to contact him three times over the next 4+ days with no response. Today, I then called from a different phone number - he picked up. But now, he begins to question me regarding the fact that it is 9 months later (even though I told him we would not be circling back until repairs were made and invoice received.) He suggested that he would have never offered to fully reimburse, much less personally reimburse. He suggested that any reimbursement would require an investigation, etc, etc. The completely unnecessary injury to our yard was an appalling result of negligence and thoughtless incompetence. While the manager's initial response could not repair the unsightly damage, it seemed that they were intent on doing the right thing - until it was time to act. Unfortunately, his ultimate response has added unthinkable insult to the initial injury and puts on full display the true nature of the organization.
Jul 11th, 2022

Nov 17th, 2020

If I could give this company 0 stars I would. They have a horrible customer service team. I called 2 weeks ago to reserve a 2 stall trailer for an event. The company charged my card $1 the day of the call and the customer service rep stated she would send the contract that same day. On 9/21/21 I called to confirm my rental since I had not received a contract the rep who answered the phone said she would check into it and call me back. No one called back. I call again on 9/24/21 in the morning to follow up on the rental. The rep who answered the phone said she would check into it and call back. No one called back. I call again on 9/24/21 in the afternoon the rep who answered said I had to speak with the rep who initially took the order. I waited on hold for 30 minutes before she came on to tell me that she never received a signed contract from me. I had her spell my email address which she spelled wrong. When I corrected her she said "that's what I said." I said no it wasn't. She stated she sent 3 emails which I never received. At this point the rep also tells me she does not have a driver to deliver the portable restroom on 9/25/21. I said this is very poor customer service. Any rep who answers the phone should have been able to say "we never received a sign contract from you" and the email issues could have been resolved. No one knew anything and never followed up with me after any of the calls I placed.
Oct 6th, 2021