Chase Bank

Always very helpful, great customer support. Greeted kindly always. They have been my bank for over 20 years! Thank you for all you do.
Jan 4th, 2024

Nov 11th, 2023

Very rude and inconsiderate at this location. Go to Freehold location instead.
Aug 3rd, 2023

First, the staff at this branch are very professional and have been a pleasure to work with. Second: Chase customer service via their secure message service appear to be brain dead or they are using an inferior AI to respond to questions. In early December I signed up for the $900 coupon by opening both a checking and savings account. I funded $15000.00 to the savings and requested my pension be direct deposited to the checking. For what ever reason, chase closed my checking account and opened a new checking 20 days later. The $900.00 coupon has a 90 day period which should have started the day I opened the two accounts. Since they closed the initial checking account and opened a second checking account 22 days later, my 90 day window was pushed out to Dec 22 rather than the beginning of December. Ten or more secure messages were sent asking the reset the 90 day window to the beginning of December. The response I keep getting back is what is required for the Coupon, deposit 15k into checking and setup direct deposit for checking. Not one of my inquiries explained why they closed my initial account or why the 90 day window cannot be reset to the original opening date of these two accounts. My thoughts: it is a bait and switch scam by chase.
Dec 12th, 2023

Dec 14th, 2022