Homebridge

Chance Walker _{on Google}

Sep 12th, 2020

My home loan is through Homebridge. I called on 4/20/20 to ask about options for forbearance. I have a small travel business that has been heavily impacted by the coronavirus and needed to explore options. I was told over the phone that I could delay 3 month's payments and on the fourth month would be required to pay the total amount of mortgage payments for 4 months. I was outraged by the idea that if a customer could not pay one month then they surely could not pay 4. I told the rep that I absolutely did not want to go on forbearance under these terms. On 5/3/20, I received a call from Homebridge asking if I would like to get on a forbearance plan. I again declined citing the same reasons as the 4/20/20 call. Sometime around May 4th or 5th I was put on forbearance anyways without my knowledge or approval. To my understanding, I was not even eligible because I was current with my mortgage payments. During the months of April-May 2020, I proceed to make 5 advance payments, bringing my account paid through Aug 2020. I did this after receiving grant money knowing that it could be the last money I had for some time. I proceeded to make on time or early payments through early October. I called again on Oct 13th to officially request forbearance since I was out of money for good. I was told to intentionally miss my 11/1/20 payment to become eligible and did just that. I called again on 11/9/20 and officially requested forbearance and was told that I had been placed on the program. I was told not to worry about notices or phone calls, that I was definitely on forbearance. This never happened. I have had multiple notices on my front door trying to foreclose on my house and have spent months trying to get Homebridge to correct the mistakes. I have had over 100 point drops in negative credit reporting due to the errors and still I have not had resolution. I call 2-3 times each week, 2 hours per call, to try to get someone to help. I requested all call records multiple times. The utter negligence is disgraceful. There is no reason for these repeated mistakes made by nearly a dozen employees. Do not let these people have any control over your family home. My home loan is through Homebridge. I called on 4/20/20 to ask about options for forbearance. I have a small travel business that has been heavily impacted by the coronavirus and needed to explore options. I was told over the phone that I More

rosario scavelli _{on Google}

Aug 3rd, 2020

Horrible!!! Stay far far away from them

Kunal Doshi _{on Google}

Jul 3rd, 2020

Ive recommended Bill Croteau numerous times for many of my clients and hes always been super knowledgeable for first time home buyers as well as experienced buyers. One of my clients bought a house and used Bill almost 4 years ago and her sister is about to buy a home and wouldnt even consider using anyone but Bill!

Matthew Krupit _{on Google}

Jun 27th, 2020

Bill Croteau runs a highly experienced and well organized team that lets nothing fall through the cracks and achieves every deadline efficiently. Fast responses and excellent results are what to consistently expect. Highly recommended!