Wells Fargo Bank

I have decided to write this review as my interaction today specifically with the people at Wells Fargo in Howell NJ left a very bad taste in my mouth. Scenario: So I called Wells Fargo in Howell - I believe I spoke with someone named Joan initially- ( I may not be correct though). I advised I was calling for my fianc because he needs to have something drawn up to include his name, and a print out of his most recent transactions beyond what the most recent statement was, and I was asking if they would be able to do that for him if he came down in person. So first of all right away she told me I need to call the number on the back of the card for that . Why would she tell me that if I literally am telling her he can come down in PERSON ?? Second - she put me on hold and she clearly seemed to have no sense of urgency , no job knowledge, and no willingness to help BEYOND MINIMUM STANDARDS. So when she came back from the hold, she pretty much told me that there are only very specific people who have access to handling the credit card statements And insisted I/ my fianc would have to call that number on the back of the card. So then I advised her that he urgently needs this print out today and is willing to come down in person and I am just trying to see if someone there can do that printout of what he needs if he comes down . So then - she puts me on hold and comes back on and tells me no I need to call that number no one can really do that there - so I said well he needs this urgently - what about a manager - do you have a manager there who would be able to do this for him ? And do you know what she said to me (lmao by the way )- she said no the manager s busy .. then I was like you sound redundant .. they should be busy thats what theyre getting paid for . So then I demanded to speak to the manager - whos name was also Kim (same as mine) . I explained what I needed - and I also explained how the first person acted etc and that I dont understand or know why they hire these people - but bottom line she did tell me my fianc can come in and they would be able to provide him with the documents he needs. And a side note for Dillon the owner - this is NJ so it is a one side consent state so I have the FULL recorded conversation if you would like to hear it - u can see and judge for yourself . I would be embarrassed to have employeeslike this working for me . You really need to teach your workers / employees that they should be going above and beyond or at the very least taking ownership .. instead of trying to pass everything off and then saying the manager is busy lol. Thats crazy to me. No wonder there are so many bad reviews - if everyone took the time to write the reviews I am confident the ratings would be even lower . And for anyone who is reading this - I would not recommend Wells Fargo in Howell unless youre like me and arent a push over . Maybe one day they will get it right and start hiring people who actually care about their jobs but thats very evident that its not going to happen anytime soon
Feb 7th, 2024

Stay away from this Wells Fargo they do not want to do their job. The manager would not cash a check when I had the customer calling them saying to cash it because she just did not want to do it I feel like she discriminated me because of my race
Aug 24th, 2023

The young man at the desk was so slow and lackadaisical. I was there for an hour! The manager finally came out she was super professional and courteous, albeit after the fact.
Jul 24th, 2023

Mar 16th, 2023

Employees are very helpful and welcoming. The manager, William is always willing to answer my questions and has a smile on his face EVERY time I see him! Switched banks about a year ago, and I couldn't be happier! Thank you.
Nov 13th, 2020