Highland Park Family Practice

Have been a patient of this practice for a number of years. Since Dr Miller retired and the practice was taken over by a corporation the feeling that this is a caring family practice is virtually gone. Last time I was in, there was a pressure cooker vibe. Got a mailing about a month ago that they added a Dr to the practice & to call for an appt - but lo and behold the Dr wont be onboard till mid-April and in the meantime, I cant get an appointment to have a chronic cough looked into for more than a month. the person answering the phone was distant, nonchalant, and just didnt seem to give a hoot. Love Poulina, who is thoughtful, knowledgeable and attentive, but this is so disappointing. Have the sense this office is being swallowed by corporate medicine and little faith that corporate medicine gives a hoot about much other than the churn.
Mar 5th, 2024

I have been using this practice for a few years and I have always had a great experience. The office staff is attentive to my concerns or questions when I call or message them. They are always kind and easy to talk to. The doctors are always helpful and they actually listen. I also appreciate the fact that I am never just sitting in the waiting room for an endless amount of time. I am addressed when I walk in and I am quickly brought back to the room to see the doctor. Great PCP!
Nov 8th, 2023

Polina is awesome! such a smart, loving and caring physician very professional makes you feel comfortable. office staff is helpful, they dont always have same day appt but they will point you in the right direction if you need care, staff tries their best to provide the best customer service possible.
Aug 6th, 2023

I fully agree with the other reviews, the office staff is horrible. It's unfortunate as Polina the Nurse Practioner was good but, I will not be returning.
Jul 9th, 2023

The stuff is very rude - they tell you to go to emergency room, because there is only one doctor available. It is impossible to get the help for Covid due to overbooking. They told me that doctor can see me only in 2 weeks when you need it today.
Oct 13th, 2022