Honda of Hackettstown

Brad Ruggieri _{on Google}

Apr 11th, 2024

Beware of misleading pricing on used vehicles designed to lure in customers who shop online. I checked my vehicle of interest on their website and reviewed the price disclaimer at the bottom of the page. When I called to inquire about the vehicle and asked specifically about additional fees, I was told there is a $1,699 "used car prep fee" and $189 window etching fee on top of what is listed in the disclaimer. So the purchase price is actually $1,900 more than advertised, plus the standard tax/tags/doc fees. These prep and window etching fees are not listed or mentioned in their disclaimer.
Don't waste your time with legalized false advertising that relies on semantics and legal disclaimers. I'm sure once you're there they'll say "it's only an extra X dollars per month". You shouldn't need to scrutinize legal disclaimers to know the purchase price of an item. Only in used car sales is this allowed. Poor business ethics.
*Revised the window etching price in my message above as I may have misheard the number on the phone. Magically, after writing this review I received an email with an out the door price with all fees removed. They also tried to pretend it had nothing to do with this review. I won't support dishonest businesses so I'm going to pass. I'd recommend you do, too.

Zankhna Patel _{on Google}

Apr 3rd, 2024

I bought my brand new keyless Honda Oddesey 2018 35000$ from them with free oil change service couple years ago. After I bought my I thought lets do free oil change . After couple of oil change they started giving me an outrageous estimates to fix things in my BRAND NEW car. After I bought the car I have spent additional nearly 5000$ to fix things . So guys do the math before you buy cars from them. Free oil change has costed me more than if I paid for oil change some other place!!!!!!!!!!!!!!

Amy N _{on Google}

Mar 21st, 2024

DO NOT GO HERE! These people care about making money by selling you services, not checking your car. Came in for multi point inspection (which means nothing because they dont actually check anything) and had my engine break down less than 2 weeks later. Nothing of which was mentioned to me during my visit. Honda, Shame on you.

Gus Bordi _{on Google}

Mar 12th, 2024

Had a great experience working with my service manager Jeremy Lent this week! Needed a starter and was fully prepared to shell out the money for the repair. Jeremy was proactive and much to my surprise the starter was covered under my warranty! On a 8 year old car I would never had expected that! What a pleasure to work with the entire team and staff including Tom Graham thanks Hackettstown Honda you earned my repeat business

Ken Keenan _{on Google}

Mar 20th, 2024

I recently had the pleasure of purchasing a Honda Pilot from Hackettstown Honda, and I must say the experience was nothing short of outstanding, all thanks to the exceptional service provided by Bobby Nylund and the entire staff at Hackettstown Honda. From the moment I stepped onto the lot, I was greeted with a warm smile and genuine enthusiasm.
Bobby Nylund took the time to understand my needs and preferences, patiently waiting to answer all my questions and guiding me through all various options available. His knowledge of the vehicle was very impressive. He provided me with valuable insight that helped me make an informed decision.
What truly set Bobby Nylund apart was his professionalism and dedication to customer satisfaction and being a genuinely nice gentleman. He wasn't pushy or aggressive like some salesmen can be; instead, he listened attentively to all my concerns and numerous questions. He then worked tirelessly with me every step of the way.
Throughout the entire process, Bobby Nylund went above and beyond to ensure a smooth and hassle free experience. From negotiating a fair price to arranging any possible finance options. He handled every detail with care and precision. Making me feel confident and comfortable with my purchase. I also received a free subscription to Car Fax for the entire time I own my vehicle. This was a great surprise, this will assist to remind me of any services my car will need when it's needed, keeping it tip top shape.
Thanks to Bobby Nylund and T. Graham and the entire staff, I drove off in the car I wanted. Knowing that I had not only received a great vehicle, but also exceptional service. If you're in the market for a new car or used car, and want a stress-free buying experience. I highly recommend seeking out Bobby Nylund at Hackettstown Honda. You won't be disappointed.