PNC Bank

The staff have changed since it becomes a virtual bank. From excellent to below average.
Nov 22nd, 2021

This is my most local bank. I tried to go through the drive through and it was closed. So I went inside, and there was an associate sitting at a desk asking "can I help you". I asked her if I can exchange large bills for smaller ones and I also needed to make a deposit. She told me that "this is a virtual bank now, and we have no tellers, therefore we do not have money on premises". I said, isn't this a bank? Well, can I at least make a deposit? She told me no tellers, and that I would need to make the deposit through the ATM. What a negative and bizzare experience
Oct 13th, 2021

Wanted 2 forms of ID and account number to break $100
Aug 4th, 2021

Apr 13th, 2021

Final update: this branch will be CLOSED permanently as of May 20, 2022. Good riddance. This branch was a disaster. I would say hopefully they learned they lesson, but they won't. Terrible staff, terrible bank. Update (2 months later): I have been using the branch at Mounts Corner in Freehold because they treat customers with respect and their ATMs actually work. Gave this branch another chance today and faced the exact same problems. This branch should be closed and all of the staff fired for incompetency. Shame. Original review: Neither ATM works. Nobody inside is actually helpful. I went inside because the ATM in the drive thru refuses to accept cash. The people in there couldn't even be bothered to look up from their desks when they refused help and told me to drive to another branch. This branch is making me reconsider changing to another bank.
Feb 15th, 2022