BCU (Employee Access Only)

You better be revery very careful when banking with BCU they will leave you stranded with no access to your account. This is not a bank this is not even a mom and pop shop this is theft. They save money on having member relations after hours who has not access to your account so if anything happens on the weekend which it did me your stranded and SOL. I AM PULLING ALL MONEY FROM THIS BANK ON MONDAY. Do not let me get started on how they treat you if you in regards to business loans. IF I could this bank would get a negative star. I am looking into legal representation at this point.
Apr 5th, 2024

Feb 4th, 2024

wish I could give 0 stars Title: Disappointing Response to Identity Theft Incident - BCU's Lack of Support My experience with (BCU Baxter Credit Union) following an incident of identity theft has been utterly disheartening. Someone illicitly opened an account using my personal information, leading to a whirlwind of frustration and inconvenience. When I discovered the fraudulent account, I promptly contacted BCU to resolve the issue. Despite their eventual closure of the account, the process was marred by an exhausting and incessant series of calls, adding undue stress to an already taxing situation. My ordeal was further exacerbated by the demand from Trans Union, requiring a statement from BCU affirming the account closure was due to fraud or identity theft. Seeking this crucial document, I approached an employee named Amanda, identified as Teller Number 2568. Regrettably, her response was shockingly unhelpful and unsympathetic. She callously dismissed my request, claiming that the institution "doesn't write letters." Subsequently, I requested to speak to a manager in the hope of escalating the matter to someone who might offer more support. However, this promise of a callback from a manager turned out to be an empty reassurance. No one reached out, leaving me stranded in a distressing and uncertain situation. Adding to my dismay, BCU displayed a lack of transparency regarding the specifics of the fraudulent account. They failed to provide details about the type of account or loan that was opened using my identity, leaving me completely in the dark about the nature of the breach or how it occurred. This situation is immensely distressing and overwhelmingly challenging. The reluctance to provide the necessary documentation for resolving issues with credit bureaus and the refusal to divulge critical information regarding the fraudulent account only compounds the problem. BCU's dismissive attitude, lack of support, and opacity regarding the incident have only added to the already burdensome consequences of identity theft. Such an experience does not reflect a responsible and customer-oriented financial institution, leaving me feeling disillusioned and stranded in the face of an issue that demands urgent resolution and support. I would caution others to be wary of BCU's response to identity theft incidents and their readiness to assist and provide necessary documentation or information in such distressing situations.
Oct 23rd, 2023

I am so so upset with my banking experience with BCU. I opened this account as it was offered thru my employer. NO customer service and all chat agents are rude and there are NEVER resolutions to any of my issues. I just got an auto loan thru BCU where payoff was made almost 2 months ago and they've been charging me all kinds of fees. Called my loan handler and he is never there. Always voicemail or he is on vacation. This is so frustrating and such bad business on their part. I really really hate this bank and need to start looking for better credit union
Aug 24th, 2023

Customer service is horrible and if you use the online chat you can just forget about it. Edit: Customer service has gotten better.
Aug 4th, 2023