Main Violin

Dear Charles, we deeply regret that your visit to our store did not meet your expectations, and we apologize for any frustration or inconvenience you encountered. We understand how important it is to receive attentive and knowledgeable assistance when selecting an instrument, and we're truly sorry if we fell short in providing that level of service on the day of your visit. Please know that your feedback has been taken seriously, and we are committed to addressing the issues you've raised to ensure a better experience for all our customers moving forward. We strive to maintain high standards of customer service, and we appreciate your patience and understanding as we work to improve. We would like to extend an invitation for you to visit us again. We are confident that with your valuable feedback in mind, we can provide you with much better experience next time. Again, we apologize for any disappointment you experienced and thank you for bringing this matter to our attention. Your feedback is invaluable to us as we continuously strive to enhance the quality of our service.