Ciocca Dealerships of Flemington

Patrick Heller _{on Google}

Feb 17th, 2024

I am very disappointed in the poor customer service I received. We brought my wifes Ford Explorer in for a potential repair. They did send me an estimate of the potential repair items. About four hours later I went to retrieve my vehicle and was told it was hooked up to their system and they could not release it as their mechanics had already left for the day. (I was there doing the hours they told me they were open). Eventually the on site manager compromised and had my wifes car returned to her work the next day. It was a reasonable solution. I then shopped around the repair and another mechanic advised he needed more specific information regarding the repair repair.
Specifically, all Ford had told me was replaced fuel filter. They did not break down the hours or the types of materials and parts needed to do this repair. My mechanic advised that there were two types of fuel filter that may have been faulty, and he needed to know which one or if both had to be repaired. I need this information to compare quotes. I then called Ford on on 2/14 and left a voicemail asking for this information. When I receive no response, I then called on 2/16 and left two more messages, One with the person handling the repair initially and the second with the service manager. Today no one has returned my calls.
I paid for over $200 for them to hook my car up to the computer and run a diagnostic and diagnosis the issue and give me
An estimate.. For $200 they merely wrote in a piece of paper need to fix fuel filter. They failed to break down the number of labor hours, the parts, and the cost involved of each step. I do not recommend going to this dealership based on the poor customer service Ive received to date.

C _{on Google}

Oct 25th, 2023

New over turn of employees, especially in the finance department, made many mistakes. Will definitely not recommend or do business with this dealership in the future.

Perry Graham _{on Google}

Sep 22nd, 2023

Friendly environment answer all questions