Boost Mobile

Great service, good team very kind and helpful I love this store!!!!
Feb 25th, 2023

Biggest scammers!!!! Stay away from this store!!! I went to transfer over to boost 11/7/22. My number was transferred over without being notified the total amount before doing so. (Transfer fee, phone, activation, ect) The rep decided to transfer my number anyway. Then gave me a list of fees on why it was so much. Mind you the phone was free but there was now a balance for that too. I decided not to get the service but now Im being told its done and in order to get a pin to transfer I need to pay the bogus amount. 11/8/22 I called boost customer service (spoke to a manager) not only did the rep create a pin he also created a bogus email account so I couldnt get access to this account to transfer over to a better cellular provider. Stay away from this place. Best believe I also notified the BBB!!
Nov 26th, 2022

PLEASE READ BEFORE CONSIDERING BOOST: I had the WORST experience buying a phone at this store. My original carrier was Xfinity mobile but with my phone being old and Boost having a phone deal, I decided to switch. Thats where I went wrong. After I bought the phone, I get home and mind you the store is in Elizabeth and I live in Irvington. I get a call from the store associate telling me to come back because the payment didnt go through. I wanted to cry because I had been working overnight processing customer returns, so I decided to wait in the parking lot until the store opens at 10a because I didnt want to go home and come back. There was also a heat advisory that day which made it hard to fast as well. I forgot to mention that upon telling the associate where l live he says oh you live in the ghetto, he makes remarks insinuating my phone bill isnt paid. On my way back he calls again saying theres no need to come in because he verified my information. I go back and wait over 2 hours for the payment to go through and it never does. So I request a refund and ask him about my number and his response is itll go back, it takes about 2 or 3 days to go through. He gives a response that makes no sense to be done with the situation. Xfinity mobile just told him they released my number so what made him think that me returning the phone from Boost would simply make my number go back to Xfinity. The store has absolutely no integrity or quality customer service. I was told that theyre in the process of changing companies. If thats the case at least inform customers of the possible delay before they make a purchase, that way they can decide whether they want to wait and pick up their phone the next day. After that nightmare I went back to my carrier and the experience was like night and day, Boost told Xfinity I would get my number back after 3 days. Unfortunately I still have no service. UPDATE: So I go back in hopes of getting my number released and their solution is that I buy a phone from them despite everything Ive been through. Theyre resorting to lying and tricking people into buying phones. This time the individual there was unprofessional and rude. God forbid anyone finds themselves in this situation dont waste your time. All you need is the account number and the transfer pin. After that if the number isnt transferred, its a lesson learned.
Aug 27th, 2022

The customer service I received at this store was excellent Moe in particular was knowledgeable and was able to fix my problem with my phone in a minute I wish all Boost Mobile stores had employees like them
Jun 22nd, 2022

This store scams customer's. I had brought a phone from them on 01/06/2022 and it now 04/02/2022 and the phone was over heating, couldn't make phones and then it shutdown and won't turn back on. When the phone started doing this I took it to another Boost store they tried to fix it and they got it to come back on and they said that the phone was defective and I should take it back to the store where I brought it from. When I bought this phone on Jan 6 they said one price and come to find out the phone was more expense then I thought. I went to the store one day about the price of and they were very disrespectful and they talk to you any kind of way they want to. Then I went back when my phone shutdown I told them problem and they were very arrogant and wouldn't help me. They kept saying call my insurance company. I called my insurance company and fail a calm and said I would have to pay $175.00. I don't think it is right I have to pay more money for this phone when I didn't damage the phone. I don't recommend this store.
Jun 3rd, 2022