Edison YMCA

Generally a decent gym. The people are nice, and convenient location. I use the treadmills regularly. Most work - but they have just given up on the TVs (attached to treadmill). The channels on most don't work, and haven't for some time. And basketball court - rarely available for use.
Mar 2nd, 2024

Bad experience with the payment terms. YMCA will charge appropriately into my account, and now they refuse to reimburse those charges.
Jan 21st, 2024

Not atall good . I enrolled as a member to get benefits of different classes. The swim classes are not good. They dont teach good here. Their level of quality is disgusting. Upon my complain, the director says she never heard of this. Its the first time she got this kinda complain. And when it comes to cancellation they want you to come there and cancel. After I spoke to them after unused 3 months charges , they send me an email to cancel the membership but did not send the very first time. Did not like their service at-all and the director is so rude.
Nov 14th, 2023

i would give this place 5 stars if it werent for their stupid "key fob" rule which affects people who cant drive and therefore dont have car keys 1) i hate having to remember to not only bring my membership card but also my key fob just to unlock a door its just another hassle to remember something to tiny 2) i dont even have to use my key fob 50% of the time because someone else already uses theirs to open the door for me 3) worst of all why are members (people who actually pay monthly and dont break the rules) are the ones who HAVE TO PAY FOR A KEY FOB. $5 FOR ONE KEY FOB??? WE GOTTA PAY TO UNLOCK A DOOR??? and yes, you can put this key fob on your car keys and it's no big deal. but for people like me who cant drive i hate having to carry around my key fob in the facility and risk losing it. im sorry but these key fobs gotta go. never understood why they dont have someone physically check who has a membership and who doesn't. these key fobs arent doing anything and i really question the decision making of whoever made this rule
Dec 2nd, 2023

This past Wednesday, I attempted to enter the JCC/Edison YMCA with my three-year-old sonby scanning my membership card, as I have done on numerous occasionswithout incident since August. However, after I scanned my card, a front desk employee wearing a nametag labelled Maria confronted me and accusingly claimed, "Well, youre not even a nationwide member yet. I cant find you!"I answered, "Well, I have been here a few times, but no one has ever told me about this." Marie then dismissively said, "Ok,you can go now." I explained to her, "I never had a problem coming here before, and now youre the only person to complain to me about this." Another member who was behind me and attempting to enter the facility then turned to me and said, "Yeah, she does that to me too. After scanning his membership card, he then asked Maria, "Am I good to go?" Maria completely ignored him, came out of her seat, and walked around the counter. She then stood in front of me and continued to argue with me. I asked her if she could talk to me courteously instead of condescendingly. Finally, Maria asked me, "What is your nationality?" I was intotal disbelief why she would need to ask me this question, or even how this question was relevant to nationwide membership. I then retorted, "It's none of your business." I then asked Marie if I could speak to her supervisor. Maria then said, "You cannot talk to my supervisor since she left already." At this point, I didn't want to waste any more of my time with her and proceeded to enter the facility to go swimming with my young son. It was getting late and the pool was closing soon.I went down the hallway towards the locker rooms. Maria then followed me, claiming I needed to sign a form on her iPad since I wasn't a nationwide member. She then turned around and said she was going to bring other staff. I entered the pool with my young son and after a few minutes, I saw Maria run into locker room and enter the pool with two other employees, one of them named Ken. Maria then yelled at me,Ma'am you need to get out off pool and sign this form!" I was in total shock that Maria would chase me all the way to the pool and terrify me like this in front of my young son. I told Maria, "You haveterrible customer service." After Maria left, I explained the situation to Ken, and Ken said he would help me if I needed to sign anything. After the pool closed, Ken said he looked in the system and confirmed that I was already a nationwide member and had signed a waiver. Ken was very helpful in defusing the situation. This is not the first time Maria has belittled me like this.During my interactions with Maria, she has always been either disrespectful or dismissive of me.Last summer, when I asked Maria about the summer camp and swimming programs for my young son, she dismissively said that I needed to ask someone else or come back tomorrow.Maria claimed she has difficulty hearing people.
Oct 9th, 2023