Ray Catena Jaguar of Edison

SCAM ALERT!! I purchased floor mats on Aug 12th. A follPlace a call 4 weeks later and was told they were never shipped to the dealership, and once received I would get a call. Today makes 1 month and 3 weeks, and I make a call and was told they are in and we can install for a charge. Wow! LEVEL OF OVERALL SATISFACTION 0 LEVEL OF CUSTOMER SERVICE 0
Sep 19th, 2023

Bad customer relations for Jaguar. Other dealers are better .
Sep 8th, 2023

I made an appointment online via their website to drop my car off at 1pm for routine service, and I marked the box that I did not have a ride. I received a phone call from the service center shortly after submitting the information to discuss me not having a ride. They said that since my car was not purchased from their dealership, I won't be able to secure a loaner. I asked what my options were, and was told that I could be shuttled to/from the dealership as long as it's within a 30 minute radius. I said that works, and asked how long my service would take. The rep stated for a standard service, it would be approx 4hrs. I asked if I rescheduled to an early morning drop off, if I could then pick it up that same afternoon, and the rep said yes, no problem. So, I changed my appointment to the first morning drop off time as they suggested. Fast forward to my appointment day. I arrived to drop off my car right on time. I sat in the waiting room for approx 40 minutes before being called up to speak to a rep about my service appointment. During that discussion, the rep told me that they were already backed up, and that my car would need to stay there overnight. However, if I was willing to wait there in the service center, I would have my car back in 4hrs. I told the rep that this would not work, and is also not what was told to me over the phone. I needed to be able to pick my car up that same afternoon and was assured by their rep over phone. He went and spoke to his foreman, and was not able to make any exceptions for me. He said my only options were to leave the car overnight, or to reschedule. I asked to speak to a manager, and after waiting for about 5 minutes, I could not wait any longer, and had to leave with my car to get back to work. I now have to try and find another place to schedule my service that will give me a loaner. A very frustrating experience given they were the ones to initially push me to reschedule the appointment for an early drop off and assured me I would be able to pick up that same afternoon.
Oct 13th, 2023

Finally got to review and share my experience with Ray Catena Jaguar of Edison. I was looking for F-type as a gift to my wife for March 8th Womens Day. I did my research and shop around comparing price from NY and NJ dealerships. I was impressed by professionalism and experience that Dan from the dealership demonstrate. He did research and found the car which was far better than I found in NY. Beat NY dealerships prices significantly and on top of it the car that he found for me was convertible. Now the part that I love to share is my shopping experience. It was such a pleasant and seamless process. Dan was professional, honest and these qualities are very rare in car industry. From all my car buying experiences that I had in my lifetime this one was the best I ever had. My wife was very happy with the gift. He also assisted me to get a custom plates and he handled all the process. Thank you Dan! I strongly recommend to all my friends and those who read this post, if you want to experience same excellent and professional service without pressure like I did then ask for Daniel Wang.
Mar 1st, 2023

Tom was an excellent salesman. He explained thoroughly every aspect of the process from inquiry to finalization. It Was Effortless
Feb 13th, 2023