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Such a HORRIBLE company. The customer service is terrible. All I was trying to do was to purchase a replacement part from one of their lights. The girl that answered the phone was SO RUDE. She would not let me speak to say what I needed. I finally asked for a different department. I gave the person the light number that I ordered and told her I needed to purchase a replacement bowl kit. She told me she would get a quote and send it to me. She did!!! She sends me a quote for a Total new light (Not even the one I had) I emailed back and she had NO idea what was going on. DON'T waste your time with this company. They are rude and not helpful at all.
Jul 1st, 2019

Apr 16th, 2018

Bought a gas fire place from these guys. It was bent and mangled up an tried calling them they don't ever get back to you at all or ever have anyone to answer the phones. Stay far away from these guys!
Nov 2nd, 2017

Completely unresponsive customer service. They never shipped our complete order, only part of it was ever received. We have tried calling the company's customer service department and have sent multiple emails also. All have gone unanswered. Save yourself the headache and shop elsewhere.
Sep 18th, 2017

Please do yourself a favor and avoid this company. We ordered a chandelier that had a latent defect. It was not obvious until after hanging the chandelier. This company has given me the runaround for three months without a proper resolution. The company is now non-responsive. Take your money elsewhere.
Jun 7th, 2017