Columbia Bank

While this isn't your standard bank where you can run inside to use an ATM, they have one outside and are committed to hands-on communication with their customers. I came to this bank, not for my own personal yse, but for a family member. There weren't many people when we came mid day, but we were greeted by Alexander upon arrival and only needed to wait a few minutes to be helped. What I witnessed in that short time I was there was the staff being so kind and helpful to one another. You can tell theirs no hostility in the workplace. Every customer that arrived after us was greeted by Alexander (who it is clear is a very personal person), but they also were proud to say hello as if they were all friends. This shows that they know their customers well. He also acknowledged out birthdays when looking at OUR IDs and engaged us in conversation about our celebrations. They quickly took care of all of my family members' needs and were very thorough with taking care of everything, so we didn't have to come back. We need more people like Alexander in the world, and I will definitely be coming back here for banking needs because of this.
Sep 19th, 2023

Alex, branch manager, went above and beyond to make my loan process easier for me. The team at the East Brunswick branch is efficient, courteous, and swift in their assistance. Highly recommend.
Apr 2nd, 2023

Had a horrible experience at this branch thank God I recorded the entire interaction an how I was treated. I Came in to do a deposit an was questioned about my check an what it was for. Not that my personal life is any of their concern... but still went ahead an told her. Prejudice at its finest. Will be taking this matter seriously. If I had been a white woman or didn't have locs those questions wouldn't have been asked. Its a shame that the world we live in today!
Jul 15th, 2022

It has to be said that the wait time in the drive thru at this branch is insane! I make deposits here roughly 2x/month for my boss and every time I sit in the drive thru for at least 25mins regardless of time of day or day of the week. The parking lot is always empty so I don't understand the long waits. Unfortunately it's the closest branch to my home but I think I need to try another location even if it's a few more minutes of travel time.
Oct 8th, 2021

Sep 8th, 2021