Top of the Hill Auto Exchange LLC

Wonderful people, great service. Got a perfectly good car for a very good price. Very pleased customer and I am so happy with my car.
May 25th, 2021

Greg was a great help and very flexible. Great value as well. Really enjoying my new ride. Would go back!
May 10th, 2020

The worst
Mar 16th, 2020

Wanted an old used car for my then 18 year old high school graduate. The car was old, 16 years old, but had new tires. New transmission. Great price. My boy joined the Marines and that car brought him back and forth from NC to Jersey for years, safely. Outstanding customer service. Honest. Affordable. I highly recommend.
Feb 8th, 2020

Signed a contract to purchase a vehicle on May 14 th, 2021. The Vehicle was noted to run ROUGH after a test drive, my partner and I were told by the Dealer & his financial agent this was a minor issue (Tensioner & Serpentine belt), that would be replaced/fixed and ready for me to pick vehicle up the following week. The following week we made the trip to TOP OF THE HILL to comply paperwork, and pickup vehicle. At that time, the Dealer admitted NOT REPLACING Tensioner or belt, stating the problem was that the vehicle just needed an OIL CHANGE (?). Vehicle started up, seemed to be fine, so we left with vehicle. On the trip home, the vehicle started running ROUGH AGAIN, almost stalling out at low speed, (I was on Highway in heavy late afternoon traffic), too far away to turn around, before arriving home the ENGINE LIGHT CAME ON. I called and left message with Dealership as they had closed. The Dealer insisted he would pay to have a local shop by me, fix it, that I would be HAPPY, insisting the vehicle was DEPENDABLE and Reliable. Vehicle was brought to a local certified shop for diagno, a Scan was done. The result looked like BUCKSHOT hit the printout for the number of FAULTS shown. Consequently, the Dealer decided to have the Vehicle Towed back to his local repair shop. I asked for a FULL REFUND. Not wanting to deal with a newly purchased vehicle being in a repair shop twice in less than three weeks, after placing $5K down on a $17K vehicle. I required something Dependable & Reliable. However, the deal/agent (Juan) insisted problem was going to be fixed, all the FAULTS CORRECTED, and all would resolved. Promised I would be HAPPY, and satisfied the truck wid be like new. The Dealer even offered to make my first car payment because my payment was coming due. 3 weeks later, Vehicle was driven back to me by Dealer, and upon delivery, said ALL WAS REPAIRED. including ANOTHER OIL CHANGE (?), and a NEW GAS CAP. Further stating he personally drove vehicle for a couple hundred miles to make sure all was in order. He left heading back to N.J. (Turned out, Dealer lied, because I checked mileage, he drove it over 500 miles (suspicious), why? Was he trying to Clear Faults or Codes?) Bottom line, the day vehicle was returned, on the way to work, the ENGINE LIGHT came back on, showing a Gas Cap issue, also indicating a proolem with Sensors and EVAP system, and PCM. I called Dealer next day! To date, ENGINE LIGHT IS ON , vehicle RUNS ROUGH, will stall out, and I haven't had it long enough, or without ENGINE LIGHT ISSUES to even get it INSPECTED. Dealer claims to have a 3 month warranty on vehicle but has NOT supplied me with the documentation. Additionally, when I asked for paperwork to verify his claim of having made repairs on vehicle I get EXCUSES. I have inquired locally about the repairs ENGINE CODES are indicating...they are EXTENSIVE. Small shops refuse to work on it. Tell me two things...vehicle is a LEMON, and to take it to FORD. OR GET MY MONEY BACK! Dealer will NOT RETURN MY CALLS, texts or emails. Nor will the shop that Supposedly did work on vehicle. To date, repairs stated to have been done by Dealer have yet to be VERIFIED... I have written text and sent emails from the Agent Juan, as proof of Dealer's promises to FIX VEHICLE. Now, I have a vehicle, broken down at my workplace, and car payments to make on it after putting down $5K. I've driven the vehicle less than 400 hundred miles. I live in Wilkes-barre, PA. As a woman, 68 yr of age, this entire event screams of FRAUD, I reported it to N.J. B.B.B
Aug 5th, 2021