Enterprise Rent-A-Car

This is my go to car rental location. I go out of my way to make sure I come here. Ally is so friendly and professional. Ive come here 3 times now and I always have a wonderful experience.
Feb 12th, 2024

No one picks up the phone at the Glen Gardner / Clinton NJ location. Youre left on hold for several minutes then disconnected. Despite having an appointment to pick up a car my insurance company set up for me, the car was not ready when I arrived. I had to wait 20 minutes for a returning customer to arrive and 10 minutes for someone to clean the car. It was empty with the fuel light on. So I returned it with the same amount of fuel. I tried to call ahead for the return and again, waited on hold for 12 minutes then disconnected. I never had this experience with any other rental company like National, Hertz etc. Irony is that the message you hear while waiting on hold is how Enterprise values customer service.
Dec 8th, 2023

Hands down the best experience I have ever had. Branch manager Miss Slater is amazing. Highly recommenced!!!!!!!!
Nov 28th, 2023

I had few expectations about renting a car because of the problematic reputation of car rental agencies. However, this Enterprise office was a pleasure to deal with. The transaction was seemless. I'm terrible with names unfortunately, nonetheless, the young man at the counter was efficient and the young lady that drove me back to Mavis so I could pick up my car was awesome. Thanks for a hassle-free experience.
Nov 14th, 2023

My review is entirely related to the drop off process. What frustrates me the most about this location is that there is no after hours drop off. Additionally when you come during business hours to return a vehicle you still have to wait and go through the return process with them. This is the most antiquated process for a rental agency. I am truly surprised that they do this. I am a 20 plus car rental per year and this is the only location I have seen this done. Whats worse is if you drop off in the morning they have virtually no staff so you end up waiting 25 minutes to do a stupid walk around. I told them I never have had to do this at another enterprise agency.
Oct 4th, 2023