New Destiny Moving Services Llc

I signed a contract with AmeriSafe who then contracted New Destiny Moving Services DBA Cross Country Movers. The customer service from New Destiny was terrible. The woman Sherri in the office was rude and condescending! My total amount due was almost $2,000 more than my estimate. I was never emailed the details for the increase after asking three times. They could not give me a drop off date for almost a week. I was told they were in the planning process and that I would get a call a few days before the drop off was made. I ended up receiving a text message from the truck driver on a Sunday night at 9:15 pm telling me they would be delivering my things the next Tuesday first thing in the morning. I had specifically told them ahead of time I needed a few days notice as I would be driving in from out of state to meet them. I was told Id have a full 2-3 days notice. The driver and mover who showed up were polite, but barely spoke English so communicating with them was very hard. Several of my boxes were crushed on 1-2 sides and several item were broken. Several of the crushed boxes were marked FRAGILE on all 4 sides, top and bottom and everything inside was wrapped carefully. The boxes looked crushed or like they were sat on. DO NOT USE either company!!!!
Apr 3rd, 2024

I have filed complaints with (1) The New Jersey Attorney General; the Florida Attorney General; the Federal Motor Carrier Safety Administration on both Cross-Country Long Distance Movers, New Destiny Moving Services and Moving Claims (the adjuster). This behavior is beyond reprehensible. And, I intend to ensure no one else joins this club. I do not even have to tell my story here. Every story is the same. And the agencies who regulate these businesses should be looking into this mass fraud.Lastly, I see that Maria Infante has posted a review, a postive one at that. Ms. Infante is either Gabriela Infante or related to Ms. Infante who, along with Christopher Vega, are agents of New Destiny Moving Services whicha re the parent company of Cross-Country. This is total fraud on behalf of all of these companies. And Moving Claims wanted a signed release without stating the settlement amount. We're not signing!
Dec 4th, 2023

DO NOT Use this company or Eagle movers. They are a total scam!!!!! They will take your belongings, hold them hostage, and lie to you for weeks! Kelly the manager is an absolute liar and horrible person. RUN RUN RUN!!!!
Aug 20th, 2023

This company is the beyond terrible. First of all we never contacted them and we were given this company by Eagle movers! We paid so much money for an end to end job. Our stuff never came for over a month. We asked to reroute to the same place where they picked up from. It was supposed to go from Ohio to Oregon. The stuff was sitting in a New Jersey place. The driver dropped off after 5 days and disappeared. Never fixed anything. Of course he tried to fix a dining table and drilled the table top with missing parts. We lost so many stuff. Most glassware were in pieces. Approved Insurance claim was $150!!!!!!! We are going to file a case!
Nov 23rd, 2022

Should not receive any stars! They are also operating under the name Cross Country long Distance Movers. They will charge you an extra $500 that has to be paid in cash to move your items from a freight elevator to your doorstep a few steps down. They will lose your items and not bring everything even though you placed AirTags in the boxes to let them know they didnt have everything and showed them exactly the updated info of where the AirTags were locating the items. After losing/stealing those boxes they may find one box at their warehouse that has been found 2 weeks ago and not do anything to get that box to you even though they are at fault and tell you they are in no rush to send a box of used perfumes customer service is horrible. Movers are horrible. Boxes came ripped and torn. Prepare to experience a nightmare dealing with them.
Sep 23rd, 2022