H&R Block

Apr 11th, 2024

So expensive just to file. There are cheaper options and I will be filing elsewhere next year. No relief for a 5+ year loyal member. The preparer tried to scan a coupon for me, but it didn't work so she said there was nothing she could do.
Mar 20th, 2024

Mar 10th, 2024

My recent interaction with H&R Block, specifically the Cliffside Park location, left me deeply disappointed and frustrated. As a longstanding customer of H&R Block, I expected a level of service and support that unfortunately was not met during this encounter. Upon contacting the Cliffside Park branch to inquire about filing an extension, I was met with indifference and a lack of willingness to assist. Despite explaining my situation as a loyal customer whose tax agent was hospitalized, the response I received was disheartening. I was informed that although they do work with businesses, they were unwilling to help with a simple extension request. What was most concerning was the reason given not a lack of availability or time, but rather a refusal due to not receiving compensation for what they deemed as a few-minute service. This response not only demonstrated a lack of empathy and understanding but also highlighted a concerning prioritization of profit over customer service. As someone who has entrusted H&R Block with my tax needs for years, this attitude was both unexpected and disappointing. Its disheartening to see a company prioritize profit over assisting loyal customers, especially during times of need. I hope this feedback serves as an opportunity for H&R Block to reconsider their approach to customer service and ensure that all customers, regardless of the perceived profitability of their request, are treated with the respect and assistance they deserve. In conclusion, my experience at H&R Blocks Cliffside Park location fell far short of the level of service and support I have come to expect as a loyal customer. Moving forward, I will be exploring alternative options for my tax needs.
Mar 12th, 2024

I recently had the pleasure of working with Lourdes, the team leader, and Irena at H&R Block, and I cannot express enough how impressed I am with the exceptional service they provided. From the moment I reached out, their response time was impeccable. Lourdes and Irena were not only prompt in addressing my inquiries but also demonstrated a high level of professionalism and expertise throughout the entire process. Communication is key, and they nailed it! The clarity and transparency in their communication made navigating the tax process a breeze. They took the time to explain complex concepts in a way that was easy to understand, ensuring I was well-informed at every step. What truly sets Lourdes and Irena apart is their dedication to their clients. Their commitment to providing top-notch service is evident in every interaction. They went above and beyond to ensure that my needs were met and that I felt confident in the decisions we made together. The overall experience was nothing short of amazing and awesome. I highly recommend Lourdes, Irena, and the entire team at H&R Block for anyone seeking professional and reliable tax services. Their expertise, responsiveness, and dedication make them stand out in the industry. Thank you, Lourdes and Irena, for your outstanding service!
Feb 19th, 2024