Rita's Italian Ice & Frozen Custard

This Rita's is still open
Sep 10th, 2023

Good and refreshing
Aug 4th, 2023

Feb 28th, 2023

In a very convenient area. The closest one to me so I go here. There tends to be small mistakes with every single visit. I asked specifically for one thing and the person taking my order gave me only half of what I wanted. When asked regarding this, their response was that they had assumed what they gave me was what I wanted and charged me less (Id paid the same price, there was no difference). I chose to take it and continue as it was not worth arguing over. I did try this one again in hopes Id receive the correct order. Ordered the same thing and made sure to ask if my order came with specifics (whipped cream and a cherry) to get confirmation. I was given the correct order but this time one of the toppings was wrong. Unfortunately didnt realize until I was too far to turn back. Its a great spot but those little mistakes add up and eventually lead one to go to a different Ritas or a completely different dessert spot altogether.
Jun 8th, 2023

Worst customer service experience ever. They wont do anything you ask them to they, offer their version of a solution but its really just a lack of effort on their part. Ive tried numerous amounts of times to order large quantities either quarts or gallon and they come up with excuses on why they cannot do it. Simply because they dont feel like scooping that much into a container. When I was at the store, they told me oh, you have to call ahead. When I called ahead they said you have to order one day before. I called one day before and they said that you have to place the order online. I tried placing the order online and they dont do online orders at that store. So therefore, its nearly impossible to get any amount of size larger than the standard. My guess is they make more money on the ice that is served in small quantities and doesnt want to sell the large quantity of ice because they dont make money on that. This time I asked for my sprinkles mixed in, and theyre like oh I can just lay them. If I wanted them layered, I wouldve asked for them layered again terrible customer service, the women that work there are extremely rude and unprofessional. Meanwhile, the Ritas down the street will gladly go the extra mile to make larger sizes on the spot so they can happily take my business.
Apr 17th, 2023