Hand and Stone Massage and Facial Spa

Thomas is FANTASTIC!!
Apr 5th, 2024

My boyfriend got me a gift card for hand and stone for valentines day. I personally don't love hand and stone and have been going elsewhere but he didn't know that and I appreciate the thought and gift obviously. I booked a massage for this location since this was where the gift card was for and they canceled on me twice just a few hours before the service. The first time was because their masseuse was sick and the second time it was car trouble. Trust me I get it life happens but it just seems like they don't care about their customers. I'm curious if it's because it's a gift card and I am not a member and my appointment time was 8pm. I had a hand and stone membership YEARS ago at their mays landing location when I lived down that way and it was a pain to cancel it. You always feel pressured to get a membership if you don't have one. The massages are mediocre. Do not recommend. Way better places to go.
Mar 26th, 2024

Therapists are great, but the membership terms are atrocious. Don't join. UPDATE: I canceled my membership and still got billed.
Mar 7th, 2024

Fantastic service and pleasant staff.
Mar 5th, 2024

Hand and stone can cancel on you hours before your appointment on multiple occasions and offer only a reschedule, but if you reschedule hours before gosh forbid you have an issue and cant make it in, they take your money or a package. If they take money from your account its $50 fee whether you have the money or not, but if they take a package from you its the $80+ that you already paid just to get the free massage for the membership. Darned if you do and darned if you dont. A huge disappointment. Nixon is GREAT he is not the issue at ALL. The policy sucks, glad I canceled my membership on y'all lmao. Dont charge me this month bc I already told your staff to cancel my membership and dont tell me to call yall about this negative review because I already did and yall dont do ****
Jan 29th, 2024