Banter by Piercing Pagoda

Mar 18th, 2024

Mar 13th, 2024

Bought my grandchildren a few pieces of jewelry from this store in the Cherry Hill Mall. Felicia was my salesperson who was wonderful respectful and pleasant throughout my shopping experience. I bought a cross at Christmas time and a chain for my grandson about 2 months later the cross fell off the chain and it was found to be a broken ring on the cross. The gold was completed cracked I took it to the store and Felicia replaced it it was still under warranty. I also bought insurance for the cross. Fast forward a few weeks later and the cross was missing but the broken ring was still on chain. The cross fell off the broken. When I went back to the kiosk at the mall, I was told by the manager so it was not covered by my insurance because I didnt have the cross although I did have the broken piece that the cross fell off of she said that how did she know that you didnt break it and keep the crossand that there was nothing she could do for me and that I was upset because I broke it. Needless to say, was irate that I would not only have the same exact situation happen, and it was very obvious to anyone who can call themselves a manager of a retail business that it was through fault of the company not the customer and that insurance should definitely cover it. She said I could call customer service, but there was nothing she could do for mesmugly Why call yourself manager if you cant even manage situations that happen in your Next to me, was a gentleman that was also there, because had several pieces of jewelry that were broken and nothing could be done for him either. By the way, they have 1 .2 stars on the Better Business Bureau Website. Disgrace
Feb 23rd, 2024

Felicia was great love the location and the fact thats shes so sweet and helpful every time I see her!
Feb 20th, 2024

Feb 18th, 2024