EastCoast Entertainment - Philadelphia

DO NOT RECOMMEND AT ALL. DO NOT HIRE JUMP STREET BAND OR WORK WITH ECE AGENTS FROM THE PHILLY OR DC AREA. Our wedding was in Aug 2023 & I am finally mustering the energy to write reviews and relive the awful experience we had with ECE & Jump Street. I would never want anyone to experience what we did on our wedding day. To start, they played the incorrect version of the song I chose to walk down the aisle with my father to. We waited to walk down the aisle until the correct song played. Heads were turning & it was apparent that people knew something wrong was going on- it was utterly embarrassing. Prior to our wedding, we even set up/shared spotify playlists clearly delineating prelude songs, processional songs, cocktail hour songs along with a timeline highlighting times, song names, length of song, and any additional info. Our coordinator, let us know that Hajji, the band leader, did not have the correct line up for the reception entrances. Our coordinator had to scramble to fix this w/ him. Then he proceeded to ask our coordinator what the timeline was & she said she would touch base with him after intros & our 1st dance, although a detailed timeline was shared several days in advance. Against our wedding coordinators direction, the band went straight into parent first dances. This threw off the catering timeline and timing of the first course, impacting the rest of the night. We were at least 30 minutes behind timeline because of this. During the planning phase, we chose 1 song for them to learn (per our contract) and that was Beyond by Leon Bridges, which was our first dance. The song was unprofessionally sang off of a piece of folded up white computer paper, which looks terrible in our photos. For the beginning of my maid & matron of honors toast speech, the sound was full of static and it was hard to hear them. This was not the only time the sound was not great as there were multiple times throughout in which there was high-pitched feedback noises. For having to pay a high cost that included a sound technician and additional 3h sound check prior, these issues absolutely should not happen. Per our contract, it stated the band received 20 minute breaks between each 1.5h sets. While we were having dinner, the band did not play live but played recorded music. In the wedding industry, it is typical that the band rotate out to eat their meals and this did not happen. The length of time the recorded/light music was played was exceptionally long. My husband and I went out to get sunset photos with our photographer and when we returned, the band was still not playing. When my coordinator tried to give the band feedback, they made it clear that it was more important that they sat down together to wait for their meals rather than entertain the guests/ bride & groom. The band was told to only play 2 slow songs and specified the songs to play (because they had special meaning to my family) and I have emphasized that I wanted a dance floor that was lively all night/this was the most important thing to us. I sent a document of song preferences and likes/dislikes on months before the wedding to the agent and Hajji. In the beginning of the reception, many more slow songs were played than I had asked for. I had my coordinator and two of my bridesmaids give feedback on my behalf. When approached with feedback about the songs being played, my wedding coordinator and bridesmaids were met with resistance and argumentative responses. ZERO of the songs on our Like list was played. To top this all off, our FINAL/CLOSING song was on our "do not play" list. The absolute best part was the band kept referring to the slow songs as songs for the grandparents when ALL OF OUR GRANDPARENTS ARE DECEASED. When relaying all of this feedback to ECE after the wedding, the responses were extremely slow and the main response was they are were sorry, that they have worked with this band for a long time & this is unusual. They did not return any portion of our money back as we requested and did not perform any further service recovery.
Jun 1st, 2023

DJ Muhammad is very rude. He didnt play any requested wedding songs, even after the bride asked to change the songs multiple times. He didnt announce that it was the last song, and after playing it, immediately shut down and broke his equipment down. When I asked him to play Shout as the last song, he told me very rudely, Nope, pass, its midnight on the dot. Im not upset he left when he wasnt getting paid a cent more, but the customer service and face-to-face interaction and entertainment was horrible. I would never hire this DJ for any event and have sent his name to family and friends, advising them never to use this DJ or company. Disappointed. Especially for a wedding where people are paying a lot of money for a particular service. Sad.
Jan 21st, 2022

East Coast Entertainment is a fantastic entertainment agency with professional and personable agents, and a deep roster of musical talent. Its bands are particularly impressive.
Aug 15th, 2017

Jul 24th, 2015