Lakeview Dental Care of Cherry Hill

Only dental place I've been to where the doctor admits to messing up in my mouth, in multiple different sessions. Each time they required more sessions, which cost more money.
Feb 28th, 2024

Always get a second opinion if something feels off, Im glad I did.
Jan 27th, 2024

Was really pro Lakeview for a while, especially at their previous location in Cherry Hill. I referred multiple people, and loved my hygienist. Unfortunately, I think my hygienist went elsewhere, and I started to see a lot of new faces around, which seems like this might be a stepping stone for better jobs. Here's my bad experience- It was my first appointment with a new hygienist (I can't remember her name), and had an appointment late in the day. Dr. Hill was working that day. The hygienist was gentle and very good. However, she said she was going to get Dr. Hill. I waited 45 minutes in the chair, and flagged down another hygienist (Stella)who asked what I was doing there. I had mentioned that I was waiting for Dr. Hill to do the final check. Apparently my hygienist had left for the day and never told Dr. Hill! He was very apologetic, and said that they would give me a Wawa Giftcard for the inconvenience. I went up to the front desk, and they said only the office manager can dispense the gift cards, so they would let her know and she would mail one to me. I never received the gift card for the inconvenience. The next time, I told my new hygienist the story, and about how I never received the gift card. She came with me to check-out and told them the story and asked. We were told again that the office manager would have to mail one out. So it could be far from the norm, but when someone says "Here's what we will do to make it right" and then doesn't do that, it leaves me looking elsewhere.
Nov 21st, 2023

Sep 26th, 2023

BE WARNED: Do you think it's a little strange this place only has three negative reviews? I left a five-star review when I was a new patient. Why? Because I was offered a discount to do so. Ethical? No, but they were nice & it was a good place in 2020. I removed my review on my own after a revolving door of staff and unpleasant experiences. I wasn't comfortable leaving the initial review anyway because it just felt coerced but again, they seemed nice. I have stacks of receipts- probably a bit shy of $20K out of pocket for two implants, crowns, major work etc. Realizing that we were no longer getting the same people twice, we started to look for a new dentist. In the meantime, another dentist came in after a cleaning and completely trashed the work that the other dentist did on a very expensive lengthy crown procedure. I was stunned that she was saying it in front of me but it all had to be redone. The staff acted like they were doing me a favor by not charging me lol. There was no apology for my time. No apology for having to come back for a string of inconvenient appointments. Even still, I took that and stride as mistakes happen. It was an inconvenience but I tried to understand that it was simply an unintentional failed job. So fortunately we found another dentist and had no lapse in care. 2 years after getting implants that cost about as much as a new car, one failed miserably. At least a car would honor a warranty. The supposed warranty? That doesn't exist. I've emailed and called and they have ghosted me for over a month now. I take perfect care of my teeth but it was very telling when my now dentist who has to redo one of the implants was taking pictures with his phone because he had never seen what was done to my mouth. He seemed stunned. Just a very sloppy job that cost a fortune and absolutely no reply when I reached out to get resolution. My guess is that they will reply here saying that I wasn't a patient or that I didn't follow up... At that point, I'll add photos of the stacks of receipts I have. I have every last receipt from my first visit to my last visit. Cleanings four times a year, two implants, multiple fillings, crowns... You name it. Please note that I do not leave negative reviews. It takes an awful lot to make me come to a public forum to leave a negative review. I removed my positive review on my own. As nice as some of them were up at the desk, it was beyond bizarre & uncomfortable to stand there while two of them argued in front of you. However, you have to warn people. This is your hard-earned money being taken. They've had multiple opportunities to speak to me and offer to make this right but they went ghost instead. So this review will stay. If I can say anything positive about this place, it's Nicole the hygienist. She's wonderful. I get my teeth cleaned every 3 months and I always tried to get her but you never got the same dentist. By the end, I really didn't like the dentist who worked on the days Nicole did. Just a terrible bedside manner. We were paying way too much money for what we received when there are so many options out there. As far as all of the good reviews, please know that I was given a discount by someone named Rob in 2020 to leave at 5-star review. I don't even know if that is legal but it is unequivocally true. If you want real reviews, go to Glassdoor and see what the employees present and past have to say about working there. It's far different from what you read here. The Yelp reviews are a little more accurate as well. Again, it was once a good place but please heed this warning.
Apr 4th, 2024