Audi Cherry Hill

Had an Amazing experience with getting my new Audi serviced at Cherry Hill Audi. My service advisor Dave was kind, considerate and informative!
Mar 30th, 2024

Great service. Jared was absolutely phenomenal. Very thorough and professional. I was in and out in about 1 hour. Definitely recommend!
Mar 27th, 2024

I bought a 2023 VW Atlas and took possession of it on 3/15. That was a Friday, on Saturday i noted the 3rd row seat was fixed in the upright position and would not fold down. I notified my sales person on Monday and returned on Tuesday per our text conversation where I stated I couldnt be there till after 4:30 (I still have the message). I was sent to the service department where the female employee let me know this is an Audi dealer not VW. No kidding but this is where I bought the car from, the individual tried and couldnt get the seat to fold down and sent me to CH VW which is located next to Audi. They tried and were unable to move the seat and told me to take it to the service center which is in another location. I was very annoyed at this situation and I went back to CH Audi, where I had the displeasure of dealing with Jeff the used car manager. I told him I wanted a refund, in which he informed me he had to get off a phone call to talk to me. How about the fact I had to return to the dealership for a problem that wasnt disclosed, unable to be rectified and also worked all day. I cannot believe no one knew of this problem. I asked again for a refund and his comment was over a car seat. Service was able to get the seat to fold down but it is still broken and I would have to come back and have the cable fixed. Then told, I should have come in around 2 and they could have fixed it but no one is here now. I showed the text conversation to now another person who said, she (sales person) never let anyone know. By this time I am extremely bitter over this entire situation. The fact that I do work full time, and cannot just call out to bring a car in, especially one I have had for 3 business days is exasperating. So, again I asked for a refund and told NO. The VW service advisor Khern who is extremely helpful and professional, arranged for a loaner to be brought to where I work and took my car into be serviced. Unfortunately it will take a week to rectify the problem, I bought the car outright 2 weeks ago and have driven it only 1 week due to this problem. Again Khern has been exceptional. I have never been so disheartened with an experience as I have had with this dealership. I find the behaviors unethical (seat stuck is not new) unprofessional (someone had to deal with me) unreliable (she never told anyone you were coming in) and disrespectful (I work and cannot just take off for a CAR). To say I would never buy a car again from CH Imports is an understatement. I dont know when I will get MY car back, honestly I dont even want the car anymore. I work in a profession that deals with the public and cant imagine I would have a job if I ever spoke to our customers or my colleagues the way I have been spoken to by your used car manager Jeff. Its a shame he had to get off a phone call but more shameful is the fact I had to take a car in for service I had for 3 days.
Mar 27th, 2024

Unbelievable experience during the process in acquiring my 2024 Q5 Audi..My salesperson Chuck Shaffer from Audi Cherry Hill is the best!!!!
Mar 24th, 2024

Would not recommend servicing your car. Requested a courtesy car but because I have Progressive they provide a rental car from Enterprise. I asked the day before if it was going to be there or if I had to wait or go somewhere else to pick it up since I knew I wouldnt have too much time and the person on the phone assured it would be waiting. Of course it was not and I was told that it never is here and they dont know why someone told me that. I ended up repeatedly asking them to call me a Lyft instead but they kept saying the rental would arrive shortly. Finally after 40 minutes I asked for my car back since I needed to get home and this is when they finally called me a Lyft. At this point I should have just taken my car back due to the service being bad already but left it there since it was overdue for an oil change. Bad mistake, once I got the car back I found scratches throughout the front, back and on the doors. I would strongly advise you to not have your car serviced here but if you do, please check it when you pick it up to ensure they did not damage it. I should have inspected the car with them but they had parked it outside and no advisor walked me out to my car. Expensive lesson learned here as I am going to have to spend more money to get the scratches fixed.
Mar 24th, 2024