NORTHEAST EQUIPMENT

As a new homeowner, I am not very handy at all. Was not sure even sure what to do with a snowblower I was given (does this thing even work? how do I turn it on?) From the very first call, this place went above and beyond. Debbie called me at least 5 times to coordinate pickup and drop off (due to my busy travel schedule)- she was super flexible, informative, and understanding of my needs- and she left so much important detail in her messages to me. For example, I had to suddenly go into the city on the scheduled drop off date, and she found a way to get my drop off scheduled for the next day so I could be there for it- and she also coordinated with the delivery tech to make sure he stopped to show me how to actually use the machine. She did this with minimal contact with me as I was in meetings all day. The tech that picked up and dropped off the snowblower gave me extremely detailed instructions on how to use the machine as was well as tips to take care of it and avoid future issues. Either Debbie told him I had no idea what I was doing, or he could just sense it from my questions- but he did a great job of giving me dumbed down instructions without being condescending or making me feel like an idiot. My experience from my first call to payment and receipt of my machine was exceptional and painless. I was listened to, prioritized, and treated with kindness and respect. I will be using them again for any equipment needs, and recommend you do too- especially if you are intimidated by machines/equipment/are not handy.
Jan 1st, 2024

I always like going to Northeast. Everyone who works there is friendly and knowledgeable about the equipment they sell. They take the time to answer questions and show you how to use the equipment you're buying.
Dec 26th, 2023

Labor is expensive now because no one wants to work. Ken and his team can fix almost anything. Don't expect prices to be like at McDonalds, and don't call wasting Ken's time every day asking "when is it ready". Because EVERYONE does this, it takes much longer to repair YOUR equipment. Our home has the best working patio machines on the block, because we bring everything here for service!
Jul 23rd, 2023

Excellent service and products!
May 1st, 2023

Feb 21st, 2023