The Photo Center

Mar 23rd, 2024

Mar 19th, 2024

Can't wait to come back real soon
Mar 18th, 2024

This is, unfortunately, not a good review, but I am not interested in tanking a small business with a low rating so I'm giving 4 stars. I just want to say my piece. I brought my film camera in last year to get cleaned, tuned up and to get a replacement battery cap. When I went in literally months later (I live far away, so I can't make the trip that often) They couldn't find my camera. Turns out it was just misplaced - randomly in a cabinet somewhere - but of course that meant it had just been sitting there, no work done on it - in months. (question - don't you put your slip work orders in the computer somewhere? How did a work order just get missed for months just because a camera was hiding in a cabinet?) They asked if I could "just come back at 5 pm" - I live far, I was leaving on a trip the next day, and I could not do it. So I left and said it's fine, just make sure it's done for next time. I waited some more weeks, and I called to make sure the camera was done. It was not, apparently because they battery cap still hadn't "come in." I explained my frustration and the saleswoman, who clearly knew this was not good service, assured me she would personally make sure it was done and would personally call me when it was done. She did! And (only because I asked), she said she would give the battery cover for free (a very cheap little piece, I still paid for the work). Two months later, I finally am able to make it into the store. They have my camera, I pay $50 for whatever they did to it, with the "free" battery cap. Guess what? The battery cap they THEY put in my camera is broken - cracked right in two. I showed it to the nice girls at the desk, and they offered to keep it so Jeff could look at it tomorrow. I said no, it's already been way too long and at this point I can find a battery cap myself. I hate leaving bad reviews for folks who are obviously very nice people, but the way this business is run is completely disorganized and the ineptitude is apparent. It's so incredibly frustrating to go back and forth for months for such a tiny thing as a battery cap, only to feel like a complete fool at the end of it. There is no solution to make this right, really - what discount or free service would I need now? The free thing you tried to give me for my trouble is already broken, like a cosmic joke. Such a foolish goose chase. I would recommend this place for developing photos but if you need any work actually done, you'll have to go out of your way as customer to stay on top of them to make sure it's done at all, let alone correctly.
Mar 9th, 2024

Mar 6th, 2024